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Telecom Engineer

JOB SUMMARY

Company Confidential
Industry Telecommunica...
Category Telecommunica...
Location Accra
Job Status Full-time
Salary GHS
Education Qualified
Experience N/A
Job Expires Jun 18, 2021
Contact ...
 

Job Description

About the job

As a key member of the Operations team, you’ll be monitoring day-to-day surveillance of the building and equipment and reporting all building and customer defects to the relevant supervisor, assuring all SLA’s are met. You'll have responsibility for carrying out maintenance and repairs of buildings and equipment and will respond to alarms and escalate if necessary, according to our guidelines. You’ll ensure customers’ needs are met focusing on customer satisfaction, carrying out escorts, managing tickets, and ensuring all health and safety requirements are met.
 
Responsibility & Reporting
 
Activities:
  • Execute surveillance, performance monitoring, technical maintenance, repairs, physical customer implementation processes and customer service support.
  • Plan, monitor and coordinate all local customer support activities and report on progress. (Coordinate and execute the customer implementation process & perform day to day client management activities)
  • Co-ordinate and execute maintenance (and security, cleaning) and installation activities
Specific Responsibilities:
  1. Execute surveillance, performance monitoring, maintenance and repairs of buildings and equipment
    • Executes day-to-day surveillance of building and equipment and reports all building and customer defects.
    • Monitors performance of equipment and installations and co-provides input on power usage and capacity planning. Provides data for input into reports, such as electric meter data.
    • Provides data for input into reports, such as electric meter data.
    • Supports in the maintenance and repairs on buildings and equipment in accordance with change requests, Service Level Agreements (SLAs) and Measure of Performance (MOP).
    • Co-directs repairs and maintenance executed by external employees and documents the performed activities in accordance with change requests, SLAs and MOP.
    • Responds to alarms and handles or escalates alarms according to guidelines.
    • Provides practical direction for external security employees.
    • Participates in inventory control of supplies
    • Makes suggestions for improving the quality and effectiveness of the data centre
    • Participates in the full continuous (24x7) call-out team and/or shifts

Result: Surveillance, maintenance and repairs of building and equipment are performed in accordance with quality standards and agreed SLAs, adhering to all rules and regulations regarding Health & Safety

2. Execute Customer Implementation process

  • Acts as a first point of contact for customer deliveries and removals, prepares and plans operational activities and informs the local security team
  • Provides CIM team with technical support and acts as first point of contact for CIM questions both internally and externally prior to escalation to CIM

Result: Customers are implemented in accordance with the customer implementation plan, quality standards and agreed SLAs, adhering to all rules and regulations regarding Health & Safety.

3. Provide customer service support

  • Carry out performance-tuning operations on data centre systems to ensure high level of power availability, and security.
  • Support Sales team in pre-sales technical support

Result: Customer interventions and value-added services are performed in accordance with quality standards and agreed SLA’s, adhering to all rules and regulations regarding Health & Safety.

4. Perform day to day client management activities

  • Ensure that the data centre is maintained and operational 24/7 by providing daily audits and reporting about the performance level of services
  • Support the Data Centre Manager to maintain all data centre standards, procedures, health and safety, and day to day infrastructure performance issues

Result: Day to day client management activities (including terminations) of clients are performed in accordance with internal guidelines policies and procedures and customer requirements.

Required Skills or Experience

  • Previous experience working in a similar environment with a keen interest to learn. 
  • Experience in troubleshooting and problem-solving.
  • A can-do attitude, with the ability to take on new responsibilities
  • The ability to work under pressure with good attention to detail.
  • Proven team player with effective communication skills 
  • Fluent in English, both written and orally; Other languages an advantage

How To Apply

Sorry, job has expired.

 
Note

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