Job Description

Overview

Elephant’s operating system for healthcare is used by public and private healthcare providers in Ghana to digitize their patient, stock billing and insurance records and connect all aspects of the healthcare system.

As an Elephant Customer Success Coordinator, you will be responsible for deploying Elephant OS in hospitals and health facilities across Ghana, training frontline healthcare workers and providing day-to-day aftercare and technical support to facilities.

This role requires frequent travel within Ghana.

Who We Are

Elephant is a young and vibrant technology company, tackling the big problems in global healthcare.

We create lightweight, connectable applications that improve access to care and save lives. We work in emerging economies and have partnered with NGOs, Governments, and healthcare professionals around the world.

In 2021, Elephant is expanding to reach millions of new patients in Africa including Kenya and Ghana, South Asia and the Middle East.
Visit our website elephant.healthcare, where you can also find a case study video from our work in Kenya.

Responsibilities

The Customer Success Coordinator is responsible for the following activities:

Launch facilities:

• Conduct facility assessments to identify departmental stations and network availability.
• Facilitate the setting up of profiles for site champions and key persons within the facilities.
• Train site champions on key features within the system ie: adding users, disabling users, adding billing information, stock intake etc.
• Setup the various stations with tablets and test the Elephant software in real-time.
• Conduct general training for all users at the facility.

Customer support/aftercare:

• Provide on-the-ground support for facilities whenever the need arises.
• Enable/equip site champions to be able to conduct some basic troubleshooting on their own.
• Be an expert in our in-built customer feedback tool and empower site champions to be able to use this tool effectively.
• Frequent visits to facilities to ensure they are using Elephant OS most effectively and efficiently
• Provide support for facilities in nearby regions/locations.

Sales:

• You might be called upon to assist with Elephant’s sales drive from time to time, including conducting presentations on behalf of sales representatives.
• We want every team member to succeed, so this role will receive extensive training on how to be an Elephant ‘expert’ before going live in facilities

Required Skills or Experience

Essential:

• A degree or diploma from a recognized university;
• At least two years working experience; and
• Ability to drive and hold a valid driving license.

Desired:

• An entrepreneurial mindset with sound judgment and first-rate problem-solving skills;
• A proactive approach to problem-solving and a bias for action;
• Attention to detail with a natural ability to juggle many moving parts; and
• Excellent communication and interpersonal skills.