Job Description

Main Purpose of the Job

Duties and responsibilities include, but are not limited to: servicing the Guest in a friendly, efficient manner while maintaining a clean and safe work environment. Guests must feel welcome, comfortable, and well attended to at all times

• Reports To:  Food & Beverage Manager

Summary of Responsibilities

• Provide the perfect service experience for every Guest
• Ensure the Guest feels important and welcome in the restaurant
• Ensure hot food is hot and cold food is cold
• Adhere to timing standards for products and services
• Look for ways to consolidate service and increase table turns
• Present menu, answer questions and make suggestions regarding food and beverage
• Serve the Guest in an accommodating manner
• Must know all food liquor, beer, wine and retail offered
• Apply positive suggestive sales approach to guide Guests
• Pre-bus tables; maintain table cleanliness, bus tables
• Looks for ways to avoid waste and limit costs
• Assist in keeping the restaurant clean and safe
• Provide responsible service of alcoholic beverages
• Deliver food and beverages to any table as needed
• Must follow all cash handling policies and procedures
• Report to property on time and in proper uniform

Date Required: Current

Required Skills or Experience

Prerequisites:

• Must have clear written and verbal communication skills
• Must have the physical abilities to carry out the functions of the job description
• Must be able to responsibly handle cash transactions
• Must be able to consolidate and coordinate needs for all tables within their station
• Must be able to carry food and beverages
• Must be able to work in a team environment
• Ability to comprehend and communicate fluently in English
• Must be honest, pleasant, and have detailed knowledge of, and comply with, all food & beverage policies, procedures, and standards.
• Able to work in a fast-paced environment with speed and quality.
• Great personal hygiene and grooming standards.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Ability to follow instruction.
• Professional and polite.

Education

• High school education or diploma in hospitality is required.
• Basic computer skills and familiar with Microsoft word/Excel.
• Must have all certifications and licenses as required by local Health Department.

Experience

• One to three years of minimum previous experience required in a Three to Five Star hotel.
• Previous guest service experience.
• Experience as a food server within a restaurant, hotel, or conference center operation
• Any related customer service/oriented experience will be considered