Job Description

Main Purpose of the Job

Responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests, ensuring that all rooms are inviting, clean and address all guest queries politely and knowledgeably.

• Reports To:  Executive Housekeeper

Summary of Responsibilities

• Greeting guests and responding to queries.
• Changing bed linen and making beds.
• Replacing used towels and other bathroom amenities, such as shampoo and soap.
• Sweeping and mopping floors.
• Vacuuming carpets.
• Dusting and polishing furniture.
• Emptying trash containers and ashtrays.
• Restocking beverages and food items in the mini bar.
• Cleaning public areas, such as corridors.
• Reporting any technical issues and maintenance needs.
• Updating status of guest rooms on assignment sheet.
• Returning and restocking cleaning cart at shift end.

Date Required: Current

Required Skills or Experience

Prerequisites

• Must be honest, pleasant, and have detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards.
• Able to work in a fast-paced environment with speed and quality.
• Great personal hygiene and grooming standards.
• Should be able to communicate, read and write clearly and effectively.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Ability to follow instruction.
• Professional and polite.

Education

• High school education or diploma in hospitality is required.
• Basic computer skills and familiar with Microsoft word/Excel.

Experience

• One to three years of minimum previous experience required in a Three to Five Star hotel.
• Previous guest service and/or housekeeping experience.
• Experience using industrial cleaning equipment and products.