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HVAC Service Manager (Assistant)

JOB SUMMARY

Company Ghana HR Solu...
Industry Plastics
Category Engineering
Location Accra
Job Status Full-time
Salary Not Specified
Education Diploma
Experience 5 years
Job Expires Aug 18, 2021
Contact Ghana HR
 

Job Description

Our client, a leading plastic company is currently looking to hire an experienced and proactive Assistant Service Manager to help with their operations in Ghana.

Role Profile

The successful candidate will lead staff members to install, repair and maintain heating and air conditioning systems in both residential and commercial buildings. This manager routinely works directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting himself as a senior company representative, the HVAC Assistant Service Manager will often communicate directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements.

 Duties/ Responsibilities

  • Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers’ expectations
  • Recruits, interviews, hires and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements
  • Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
  • Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity
  • Responsible for HVAC technicians’ performance appraisals, reviews and for setting improvement goals per company requirements
  • Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions
  • Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
  • Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
  • Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labour hours and parts or material used
  • Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
  • Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
  • Ensures that all company/department policies are being followed by all HVAC technicians
  • Oversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
  • Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
  • Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work
  • Manages larger installation - CAC and domestic AC, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner
  • Work with other departmental managers to meet company and departmental goals and objectives
  • Other tasks and responsibilities as required to maintain efficient department operations

Required Skills or Experience

Education and Experience

  • MVTI / Diploma in Air conditioner engineering
  • Five years HVAC Management related experience; or an equivalent combination of education and experience

Requirement

  • Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems
  • Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems
  • Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
  • Excellent leadership skills to enhance team productivity and standards of work produced
  • Excellent verbal and written communication skills; and strong conflict management skills
  • Detail oriented and highly organized with the ability to handle multiple tasks and assignments
  • Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
  • Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today
  • Have a clean, neat and professional appearance; a top performer who can instil pride of workmanship in himself and in others
  • Valid driver’s license with a clean driving record and background.
  • Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required

How To Apply

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Note

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