Company Profile

• Performance 
• Timeliness
• Customer Focused 
• Value for Money 
• Teamwork 
• Integrity

Job Description

Review Dkt’s Customer Relationship Management System Modules
(Dktcrms)
Request For Proposals
Terms Of Reference
September 2021

• Project: Review CRMS Modules, recommend and Solutions
• Coverage: Both Desktop and Mobile Applications
• Funder: DKT International Inc, Ghana
• RFP Release Date: Friday, September 17, 2018
• Deadline for Proposals: Friday, September 24, 2021
• Contact: Gertrude Amo: gertrude_amo@dktghana.org, procurement@dktghana.org, 0302-772799

Background
According to the United Nations Population Fund, access to safe, voluntary family planning and RH is a human right. Family planning is central to gender equality and women’s empowerment, and it is a key factor in reducing poverty. Family planning is linked indirectly as a contributor to positive health outcomes. Example, FP interventions contribute to reducing poverty, increasing gender equity, preventing the spread of HIV, reducing unwanted pregnancies and lowering infant deaths. Additionally, each dollar spent on FP initiative on average results in $6 saving on health, housing, water, and other public services. The aforementioned benefits of FP/RH goes without admitting that “quality data” is key to making accurate decisions on FP/RH. Lack of quality routine data on is therefore a major hindrance to realizing the full benefits of FP. 

Critical to the aspect of quality data is to have an advance Management Information System (MIS). In view of this, DKT Ghana continues to update its Customer Relation Management System (CRMS). The inception of this system was a strategy to improve accuracy, completeness, timeliness of data transmission and readiness of data for quality reporting channel. The benefit of the system has been groundbreaking. Interestingly to ensure a sustainable benefit of this system, it is required the system be tailored and updated to suit DKT’s MIS needs to guarantee effective operations.

Objectives 
The general objective is to review and recommend solutions to DKT’s CRM System 

Specific objectives 

1. Review of offline function of invoicing
2. Review and provide solution to IMPORT/EXPORT function between the CRMS and SAP
3. Review the dynamic dashboard of the system to enable creation of programmatic indicators such CYPs etc
4. Review of printing from order history
5. Review of Route Monitoring Module to the CRMS (Territory mapping for route call planning - Area of coverage, daily call objectives etc.) To have history plans activities on the calendar even if  an updated APK is installed
6. Review of Survey module for both online/offline questionnaire design for data collection, transmission and analysis to show similar functions like kobocollect or odk
7. Resolved all bags in the system such as (“Whoops something went wrong”) etc
8. Integrate DKTs current weekly tracker into CRMS
9.  Recommend and cost an alternative CRMS that performs similar functions as current CRMS under review( e.g CRMS that is Internationally used and not privately customized by individual)

Key Outputs
Comprehensive report of the bugs of the application and designed architecture and key recommendations in fixing the identified bugs

Timeframe 
We anticipate a time frame of not more than One month from the date of signing contract to deliver on ALL the above objectives. However, DKT expects consultants to state the duration for which they will provide on-site and remote support after deploying the system

Scope 
The scope of work shall include ALL STEPS involved in the SYSTEM DEVELOPMENT LIFE CYCLE
Which may include but not exclusive to disaster recovery, security etc.

Required Skills or Experience

Consultants/firm Experience

• The consultants/firm will have demonstrated experience in software development or engineering.
• The consultant should have an advanced degree in the area of software development and relevant experience in the development and installation of CRM software,
• Not less than 5 years relevant working experience.