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Applications Support Engineer

JOB SUMMARY

Company Confidential
Industry Telecommunica...
Category Engineering
Location Accra
Job Status Full-time
Salary GHS1,000 – ...
Education Bachelor̵...
Experience 1 year
Job Expires Oct 28, 2021
Contact ...
 

Job Description

Key Responsibilities

  • Providing software application support under the supervision of the Senior Engineer.
  • Performing analyses on software application functionality and suggesting improvements.
  • Ensuring effective front-end and back-end functionality of applications.
  • Consulting with the software development team, internal users, and clients to improve application performance.
  • Managing code migration across environments to ensure continued and synchronized functionality.
  • Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
  • Keeping a record of configuration changes and scheduling application updates.
  • Documenting processes and monitoring application performance metrics.
  • Providing front-end support to clients and colleagues in other departments

Required Skills or Experience

Education:
  • Bachelor's degree in Information System / Information Technology, Computer Science, Engineering, or similar
  • Experience:
  • 1+ years of Experience with Systems administration in Linux/Unix (Ubuntu, CentOS, RedHat)
  • 1+ years of Experience with Networking (TCP/IP, DNS)
  • 1+ years of Experience with Troubleshooting / Support experience

Required Functional Skills: 

  • Excellent oral and written communication skills
  • Strong customer focus
  • Strong multi-tasking skills
  • Self-starter who is excited about technology
  • Exposure to PaaS/CaaS (Docker, Kubernetes)
  • Exposure to Cloud computing (AWS, Digital Ocean)
  • Exposure to security concepts / best practices
  • Expertise with IPsec, VPN, Application and Server firewall (firewalld and ModSec), SSH, Network, Monitoring/Troubleshooting (Datadog), Reporting (MSPowerBi) tools
  • Experience managing full application stacks from the OS up through custom applications

How To Apply

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