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CALL CENTER EXECUTIVE

JOB SUMMARY

Company Confidential
Industry Travel/Touris...
Category Customer Serv...
Location ACCRA
Job Status Full-time
Salary 00
Education Bachelor̵...
Experience N/A
Job Expires Oct 30, 2021
Contact ...
 

Job Description

REPORTING TO:  Product Manager

JOB BRIEF

The Call Center Executive will be the liaison between our company and its current and potential customers. The successful candidate shall handle high volume of inbound or outbound calls or both and seek to create a positive experience for each caller  able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

RESPONSIBILITIES

  • Answer phone calls from customers professionally and respond to customer inquiries and complaints regarding product sales
  • Research required information using available resources.
  • Provide customers with the organization’s service and product information.
  • Process forms, orders and applications requested by the customers.
  • Identify and escalate operational issues to high-level management for resolution.
  • Route inbound calls to the appropriate resources.
  • Follow up on complicated customer calls when required.

Required Skills or Experience

  • Must have a minimum of 4years’ previous experience in a customer support role.
  • Must have a track record of over-achieving quota.
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with CRM systems and practices.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively.

EDUCATIONAL QUALIFICATION

A minimum of Bachelor’s Degree in a related field required.

How To Apply

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