Job Description

Job Purpose

We are looking for a talented Branch Manager to oversee operations and sales functions of a branch while delivering superior customer service. You will manage staff and ensure compliance with operational policies and procedures, foster a positive environment, and ensure customer satisfaction and branch profitability.

The successful candidate is also expected to implement corporate strategies at the branch level.

Responsibilities

• Responsible for branch daily operations, supervision, and leadership at the branch;
• Identify new business opportunities within branch market area based on customer needs on an ongoing basis;
• Ensures branch adheres to operational policies and controls, and compliance with audit and regulatory procedures
• Implement corporate strategies at the branch level
• Responsible for marketing and promoting branch/bank’s products and services and attracting new businesses
• Responsible for general maintenance of the Branch, ensuring safety and securities of branch assets, employees & clients
• Focus on improving customer service and satisfaction at the branch level;
• Meet branch performance goals in terms of sales, etc
• Implements corporate culture through reinforcement of Teamwork, Integrity, Respect, Client first, and Excellence service at the branch level
• Promote the image of the bank in the branch market area.
• Perform other duties as assigned.

Required Skills or Experience

• HND, Bachelor’s degree or equivalent experience;
• 2 years of Branch manager or management experience;
• Comprehensive knowledge of banking rules and regulations;
• Excellent oral and written communication skills;
• Sales and marketing skills;

Other Requirements

•  Familiar with core banking software;
•  Must be computer literate and proficient in word processing and excel;
•  Ability to work independently;
•  Must possess management skills.