Job Description

• Maximization of revenue
• Assist the HR in identifying training needs required for service improvement
• Perform general supervision of all branch operations by ensuring the company’s standards are strictly adhered
• Report all anomalies that contradict service standards
• Spearhead the development and update of the company’s SOP
• Work closely with managers to provide guidance on standard operating procedures
• Handle general customer complaints from all locations
• Maintain professional relations with customers
• Support location managers in general operations of their location
• Managing both operations processes, embracing design, planning, control, performance and operation strategy.

Required Skills or Experience

• Degree or Diploma in Hospitality and Leisure Management
• 3-5 years of work experience in a similar field
• Knowledge of casino operations is a plus