Job Description

ABOUT THE COMPANY

Founded in 1993, our client is a leader in the retail and supply of furniture in Africa. The company has a retail shop area of more than 50,000m2, 33 points of sale with more than 1,000 employees and 2 stores in sub-Saharan Africa. Ghana is the latest addition. If you are looking forward to joining an exciting, diverse and customer service-focused environment, apply this week!

Role Summary: 

The Section Manager is responsible for planning, directing and supervising the activities of the sales force, he is required to deploy the commercial strategy of the company in order to increase the turnover and achieve the objectives defined by the Store Manager.

What You Will Do

Management:

1. Guarantee the achievement of sales turnover objectives
2. Ensure the distribution of objectives by category and subcategory in consultation with the store manager and the assistant store manager
3. Ensure the daily monitoring of the turnover of sales advisors
4. Guarantee the targeted commercial effectiveness of the store
5. Supervise sales advisors to achieve their objectives (share the sales pitch, sales steps, product knowledge, out-of-stock information)
6. Transmit to its teams all the rules and procedures in force and ensure their compliance on a daily basis
7. Guarantee the feedback of commercial information from the selling area to the store manager and the assistant store manager (customer needs, customer remarks, after-sales service issues, etc.)
8. Ensure that the visual presentation of the store is of excellent quality and in line with the standards of the brand: Cleanliness, Display, Pricing, Marking, lighting, music
9. Ensure a pleasant customer experience in the store by focusing on the three main components of mystery shopper evaluation
   • Reception and commercial approach
   • Interaction and advice on articles
   • Taking leave and loyalty.
10. Recruit, onboard and train new sales advisors
11. Train the sales force on non-negotiable standards (NNS) and ensure their application on a daily basis
12. Ensure compliance with safety rules and instructions.
13. Monitor the day-to-day management of the sections with the sales advisors
14. Plan the working hours of the sales staff in consultation with the store manager and the advisor store manager
15. Guarantee a good image of the sales staff (grooming and dressing in accordance with the company standards, professional speech, politeness towards customers, NNS)
16. Supervise the recruitment of sales advisors, and guarantee an effective integration system
17. Train and motivate the sales team, for a total mastery of sales techniques and products
18. Ensure the development of the team’s skills in terms of sales techniques and management of the selling area (Display, pricing, stock)
19. Daily evaluations and weekly briefings of the sales force
20. Inspire the store team by exemplary behaviors appropriate to its role
21. Ensure the periodic maintenance of dashboards (growth turnover per products categories and sub-categories).

Performance Criteria

• Turnover growth
• Mystery shopper results
• Performance in achieving management indicators
• Management of the sales force (follow-up of the evaluations of its teams and their increase in skills)
• Selling area attractiveness.

Required Skills or Experience

• Analytical capabilities
• Strong managerial skills
• Interpersonal relationship skills
• Pragmatism
• Reactivity and sense of organization
• Knowledge of sales techniques, procedures and products
• Active listening, smiling, friendliness
• Good knowledge of information systems
• Good knowledge of the furniture retail market.