Job Description

Job Purpose

• To conduct a first level technical troubleshooting and repairs while providing excellent customer service.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Repair machines / CDM modules return from field and branches.
• Ensure repair job is performed in a proper and timely manner.
• Ensure repaired items do not have any failure within 1 week.
• Maintain tools and test equipment in working condition.
• Escalate issue regarding repair jobs to the immediate superior.
• Submit daily repair report for Managers review.
• Ensure workplace is cleaning and safe during working.
•  Ensure the repair work is strictly following company standard operation procedure

OTHER DUTIES AND RESPONSIBILITIES:

• Utilize analytical and creative problem-solving skills to resolve issues in a timely manner
• Fully document each call/case
• Generally deal with reports concerning matters that require tact and resourcefulness
• Keeping up-to-date technically and applying new knowledge to your job.

SUPERVISORY RESPONSIBILITIES:

• An interface between management and clients

GENERAL DUTIES:

• Any other duties that may be assigned.

KEY PERFORMANCE INDICATORS:

• Timely submission of reports
• Zero records of any complains of dissatisfaction after repairs works
• Strict Adherence to safety procedures
• Prompt attendance and resolutions to all repairs jobs
• Well-kept tools and equipment

Required Skills or Experience

Educational Qualification:

• Diploma in Electrical Engineering/ NVTI or its equivalent is highly preferred.

EXPERIENCE

• 2 to 3years experience in Telecommunications, computer networking and repair.

KNOWLEDGE

• Strong experience in electronics hardware trouble shooting.
• Knowledge of managing spare part inventory and logistics. 
• Excellent English language skills, both verbal and written.
• Professional presentation and appearance.
• Knowledge of testing and trouble isolation with other underlying carrier testers and field technicians.

SKILLS & ABILITIES

• Ability to handle difficult customers and situations.
• Must also have good typing and writing skills to perform their duties
• Positive interpersonal communication skills
• Ability to identify, isolate, and communicate problems from and to all levels of users
• Excellent communication skills
• High Sense of urgency
• Problem solving skills

PERSONAL ATTRIBUTES

• Customer Focuses
• Ability to withstand pressure
• Ability to multi-task
• Safety Awareness
• Team player
• Honest and trust worthy
• Reliable