Job Description

Purpose Of The Job
To ensure that all technical services in the region are effectively monitored and maintained in order to deliver excellent quality services

Essential Functions And Responsibilities

• To handle faults related to Network Power Quality of Service (Generator Power, Grid Power, Hybrid solutions etc) KPIs and prescribe solutions and/or carryout timely corrective procedures to maintain the KPIs within the range in the Set Objectives as escalated by NOC.
• To monitor and manage subcontractors on regional projects to ensure that subcontractor SLAs are met within the allocated region.
• To implement Network and Service Installations as requested by the Customer O&M and Projects Departments.
• To support domestic customers to perform field tasks (Eg. Surveys, Installations, Maintenance, BTS Site matters etc.)
• To identify, build and manage Network Spare/Stock Inventories.
• To ensure all PM and CM works are captured in Service Now application
• Ensure quality PM on site
• To compile and edit network data/information to maintain data/information accuracy and integrity
• To ensure all CM and PM are done on time.
• Ensure return of materials and part issued for CM work.
• Ensure work orders are closed
• Timely attendance to all escalations
• Maintenance of company vehicles and tools

 Other Duties & Responsibilities

• To implement and develop operational guidelines, policies in liaison with other units
• To make weekly network reports.
• To handle any other work related duties as assigned by the Manager and NOC.
• Carry out assigned tasks and duties in a safe manner, in accordance with instructions, and to comply with safety rules/procedures, regulations and codes of practice.
• If aware of any unsafe practice or condition, or if in any doubt about the safety of any situation, consult their supervisor.
• Obtain and use the correct tools/equipment for the work and not to use any that are unsafe or damaged.  All tools, equipment and personal protective equipment must be stored in the approved place after use.
• Ensure that all guards are securely fixed and that all safety equipment and personal protective clothing/equipment provided are used.
• Not to operate any plant or equipment unless authorised.
• To report any accident, near-miss, dangerous occurrence or dangerous condition to their line management.
• To switch off and secure unattended plant or equipment.
• To avoid improvised arrangements and suggest safe ways of eliminating hazards.
• Not to participate in horseplay or place fellow employees in danger by their actions
• Carry out assigned tasks and duties in a safe manner, in accordance with instructions, and to comply with safety rules/procedures, regulations and codes of practice
• Comply with SHERQ policies and procedures;
• Take personal responsibility for your Health and Safety and others within the company;
• Ensure not to put other people, fellow employees and members of the public at risk by what you do or do not do in the course of your work.
• Participate in inspections and investigations of accidents;
• At all-time wear Personal Protective Equipment (PPE) as needed or required;
• Not to operate any machinery or equipment without receiving the proper instructions;
• Always report all accidents, near misses, injuries or symptoms, no matter how minor, immediately or within 12 hours to your manager or supervisor so that they can work with you towards prevention of reoccurring;
• Encourage co-workers to work Defensively and Safely;
• Report any unsafe acts or conditions to your manager or supervisor, and also on the requisite forms such as google reporting platform via the link provided where this is applicable and wherever possible remedy those conditions to ensure that no one gets hurt;
• Always check that guards and safety devices on equipment are used as instructed;
• Maintain equipment in good and safe working order;
• Assist in the creation of a safe work environment by recommending actions that will improve the effectiveness of the SHERQ program.

Supervisory Responsibilities

• Supervise Site activities, and communicate with Management, sub-contractors, solving problems on time.
• Contribute to streamlining operation and maintenance in general and fault handling in particular.
• Critical decisions are to be made in consultation with the Field Supervisor.
• The team leader will report directly to the Field Supervisor.

General Duties

• Any other duties that may be assigned.

 Key Performance Indicators

• Well audited network for Power capacity requirements that guarantees future network and service expansions.
• Timely carried out preventive and corrective Maintenance that met Network Availability, MTTR, and MTBF as per the agreed standard.
• Quality PM executed and timely loading into online application
• All mechanical works resolved timely
• Prompt attendance to preventive, corrective and predictive maintenance in the area of operation.
• To ensure AC power availability of 99.99% at all times.
• To ensure DC power availability of 100% at all times.
• Strict adherence to company’s H, S &W and absolute rules
• Well maintained tools and vehicle
• All changed parts returned and on time.
• Timely completion of all works in accordance to agreed standards and budget specifications.
• Reporting of a minimum of 1 site observation or near miss per day.

Required Skills or Experience

Education

• NVTI, Higher Diploma or Degree in Engineering or Certification with equivalent.

Experience

• Minimum 2 to 3 years’ experience in the Telecommunications/ Electrical industry.

Knowledge

• Knowledge of Computer and Computer applications.
• Knowledge of Network Power and Generator system.

Skills And Abilities

• Good communication and analytical skills 
• Creative and innovative thinking
• High sense of Professionalism
• Possesses High level of integrity
• Has a high level of urgency in dealing with Network matters
• Good trouble shooting skills
• Good interpersonal skills
• Ability to work with minimum supervision
• Flexibility and willingness to work long hours
• A positive work attitude and the ability to prioritize will be vital

Personal Attributes

• Team player
• Customer Focused
• Ability to work under pressure
• Ability to multi-task
• Safety Awareness