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Call Center Agent

JOB SUMMARY
Company	Confidential
Industry	Lottery
Category	Customer Serv...
Location	Accra
Job Status	Full-time
Salary
Education	Diploma/HND
Experience	2 years
Job Expires	Feb 27, 2023
Contact	...

Job Description

Job Purpose

We are looking for excellent customer-driven personnel to join our online team. The Successful candidate will take calls from customers to answer questions and address any customer's concerns. The applicant will be responsible for all inbound and outbound calls to and from customers, listening to customers’ needs and issues and providing a helpful solution to their problems.

Job Description

Ensure all calls are answered promptly and in a timely manner.
Attend to all customer complaints.
Resolving all complaints within a stipulated time.
Provide the day-to-day complaints file from customers to the head of the department.
Ensure adherence to established attendance schedules.
Answering all inbound promptly and accurately to current and potential customers.
Making outbound calls to customers.
Answering all customers’ enquiries and queries.
Assist customers to resolve all depending issues within a time frame.
Directing calls from outlets to the appropriate departments
Handling all customer complaints to departments.
Following the organization’s communication script
Keep records of all conversations in our call centre database in a comprehensive way.
Build a strong relationship with customers.

Required Skills or Experience

Educational & Professional

Diploma or HND in Secretaryship and Management or Degree or equivalent in Business Administration or Certificate in Customer Service or relevant discipline.
Certification in Customer Service seminars.

Experience Requirements

Minimum One (1) year in Customer Service.
S/he should be fluent in the English Language, and able to express oneself.
Must have a good track record of excellent performance and good behaviour
Excellent communication skills.

Knowledge and Skills Requirement

Technical expert in related computer applications.
Able to react effectively and calmly in emergencies.
Able to maintain customer confidentiality.
Proficient in MS Office (esp. PowerPoint); e-learning software is an asset
Excellent communication skills including verbal proper grammar.
Good multi-tasking skills.
Ability to work with others in a close manner.
Certification in customer service is a plus.
Has Sports Knowledge
Experience in dealing with the public.
Ability to deliver work on tight deadlines
Ability to take minutes and notes from potential customers.
Strong attention to detail.
Good relationship builder.
Strong team player.
Service oriented with excellent interpersonal skills.

How To Apply

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Note

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