Job Description

PESTS CONTROL MANAGEMENT TECHNICIANS WANTED, Accra

Our client is accepting applications for Pest Control Manager to be based in Accra, 

Responsibilities:

Your duties and responsibilities shall include the following.

ADMINISTRATION

• You shall be responsible for ensuring compliance with all Management requirements
• You shall be responsible for all Tax and Statutory payments
• Responsible for all payments due Company
• All office related payments (water, ECG, Internet, WIFI)
• Develop and Oversee Office admin and technical team work including the development of good operational systems
• Organize training to update staff skills
• Prepare reports for completed jobs for key clients and follow up on all complaints
• Manage all chemicals and work-related materials
• Be responsible for the management of all office vehicles including maintenance.
• You shall report to work at 8.00am and finish at 5.00 pm with an hour break, Monday to Friday at the office.
• You may be asked to work at any location within the franchise territory and some weekends as the work demands.

OPERATIONS

• Responsible for the day-to-day operations of a pest control work by using training provided to ensure the most efficient pest solution for our operational staff and customers
• Supervise operational staff daily route schedule, ensuring timely arrival at each customer. (A company vehicle is provided.)
• Communicate with customers to ensure satisfaction and cross sell additional services. Discuss the scope of services provided with the customer.
• Supervise the application of all products according to schedule, safety procedures, and label instructions.
• Supervise staff response to customer service requests, address concerns and support the provision of verbal and written communication in a timely manner.
• Ensure staff return customer calls within 48 hours and notify customers of treatment details upon request.
• Supervise the maintenance of a professional image through daily attention to vehicle and equipment maintenance and cleanliness as well as personal, professional appearance.
• Ensure staff accurately and professionally complete all service-related paperwork.
• Ensure staff obey all vehicle policies and procedures.
• Promote strong Organizational skills and ability to work independently in the workplace
• Develop staff’s customer service skills
• Impact Pest control knowledge including products and service

STAFF MANAGEMENT

• As the first line of management, all staff requests, complaints and queries shall be channelled through your office.
• Your reporting line will be to the CEO. 
• The safety (exposure to chemicals) of staff shall be directly under your care so it’s your duty to make sure staff are in the right attire and protective equipment.

MARKETING

• You will be required as well to help develop sales channels for the company.
• The focus will be on new business although you will be also be required to manage existing, and revive dead or cold business.
• You will work closely with the Head of Marketing in developing promotional and marketing strategies.
• In liaison with the HOM, build and train a potent sales and marketing team with your strong industry knowledge

Required Skills or Experience

• A Degree in Business Administration/Banking/Finance/Agriculture or equivalent

• 5 or more management experience 

The work environment is a combination of field work and home visits. An individual in this role will be calling on residential or commercial customers and must be able to work weekends. 

• Applicants must have a good driving record.