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Brand Operations Manager - Pizza Inn

JOB SUMMARY

Company Simbisa Brand...
Industry Catering / Fo...
Category Food Service
Location Accra-Ghana
Job Status Full-time
Salary Highly Negoti...
Education Degree/Diplom...
Experience 5 years
Job Expires Jul 01, 2023
Contact Mallon Mungwi...
 

Job Description

  • Leads and motivates the Pizza Inn team to ensure customer satisfaction, quality standards, and operational excellence.
  • Ensures compliance with all Pizza Inn Brand Operational Standards, company policies and procedures, including safety and security protocols.
  • Monitors daily stores operations, ensuring that the stores are clean, well-stocked, and properly staffed.
  • Co-ordinates and assist in the setting of budgets for the shop(s) and ensure adherence and achievement of these set targets.
  • Analyzes financial data to identify areas for improvement and develop action plans to address them.
  • Monitors shop activities to ensure budgets and profitability margins are achieved.
  • Monitor on a daily basis the Gross Profit for each outlet and liaise with the respective managers to ensure that correct Brand Gross Profits are achieved and maintained.
  • Handles escalated customer complaints in a professional manner, resolving issues quickly and efficiently.
  • Develops and Implements Locality Marketing and Promotional activities to increase revenue and increase customer counts.
  • To carry out spot checks on both cash and stock at all outlets and ensures that management is accountable if company regulations and standards are being flouted.
  • Directly responsible for all repairs and maintenance at all outlets and to ensure that periodic servicing is done on all mechanical equipment at agreed intervals.
  • Ensures that all menu items and products are prepared in line with the Brand Standard Operating Procedures.
  • Promotes and ensures sound manpower and industrial relations practices so as to boost morale and productivity.
  • Conducts competitor analysis and make recommendations to the QSR General Manager
  • Constantly checks on the cost of raw materials and their impact on Gross Profit margins to ensure maximum savings are made on purchases.
  • Identifies training and developments needs and ensures that remedial training is affected in liaison with the Training/Human Resources department.
  • Carries out research on customer perceptions, buying patterns and formulates strategies to boost revenues and customer count.
  • Is responsible for all Brand Delivery activities including both internal and 3rd party vendors.

Required Skills or Experience

  • A minimum of 5 years work experience in the Quick Service or Hospitality Sector.
  • Possession of a Tertiary qualification in Business Administration; hospitality management or culinary school.
  • Familiarity with restaurant management software.
  • Possess strong leadership, motivational and people skills to effectively communicate with staff, coworkers, and customers.
  • Possess good financial management skills and knowledge of profit and loss (P&L) statements.
  • Knowledge of basic kitchen practices, protocols, and procedures.
  • Proficiency in Microsoft Word, Excel, Outlook, and Point of Sale (POS) systems.
  • Possess self-motivational skills and hands-on management approach.
  • Possess impeccable service standards and attention to detail.
  • Possess strong skills in organization and efficiency.
  • Must be able to work in high pressured environments & be flexible to the needs of the Business.
  • Good time-management, with exceptional organizational, planning, and analytical skills.
  • Be self-driven & pro-active.
  • A thorough understanding and appreciation of all the Brands’ systems, processes and procedures are a must.
  • Professional objective judgement and discretion with integrity.

How To Apply

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Note

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