Job Description

COMPANY: A reputable Multinational Telecommunication Company

JOB PURPOSE: The successful applicant shall deliver a World Class Customer experience. He / she shall serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database, determining eligibility. The role reports to the Team Lead.

ROLE SPECIFIC REQUIREMENTS

• Answer inquiries by clarifying desired information; researching, locating, and providing information
• Resolve problems by clarifying issues, research and explore answers and alternative solutions, implement solutions, escalate unresolved problems to appropriate authorities
• Clarify desired information; complete transactions and forward clients requests
• Advertise additional services by recognizing opportunities to up-sell accounts; explaining new features
• Keep equipment operational by following established procedures and reporting malfunctions
• Update job knowledge by studying new product descriptions; participating in educational opportunities
• Accomplish organizational mission by completing related results as needed
• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures

Required Skills or Experience

• A Good First Degree
• 2 years work experience in similar role in a telecommunication industry , a customer service role , call center experience is a plus
• Proficiency in the use of Computer programs, specifically MS-Word, MS-Excel, MS-Power point plus any other programs outside the MS suite.
• Ability to analyze information
• Possess CCNA  or CISCO certification

PERSON SPECIFIC REQUIREMENTS

• Excellent communication skills
• Customer Centric
• Attention to Detail
• Exceptional customer service skills
• Ability to Multi-task