Job Description

• Clear goods (vehicle spare parts) from the ports 
• To ensure top quality ships agency service is rendered to all clients
• To ensure all services requirements are promptly serviced in a professional manner
• Follow up on documentation after receiving shipment notification
• To train and mentor all staff under his/her departments
• Representative on committee &/or port authority meetings
• To identify new business
• To develop SOPs for this business
• Handling air/ocean import freight files
• Shipment delivery arrangements and planning
• Read, monitor and respond promptly to all incoming communications (clients and other business partners – domestic and overseas) in order to properly manage and control daily operational issues
•  Guaranteeing and billing of storage / demurrage for approved accounts
• Responsible to ensure the approval of supplier’s invoices and verifying overseas agent’s remittance on a timely basis
• Responsible for resolving in a diligent and business efficient manner customer complaints and implement measures to prevent their frequency and recurrence
• Responsible to resolve internal and operation problems on a diligent and business efficient manner in order to prevent service deficiencies and/or customers’ dissatisfactions
•   Improve on an ongoing basis internal systems and procedures in order to favor customer service and department internal efficiency
• Other tasks and duties assigned from time to time  

Required Skills or Experience

•  The ideal candidate MUST have a Customs Proficiency Certificate
• At least 3 years Industry experience in a similar position within the Industry
•  Strong people skills
• Good communication skills and customer service oriented
• Ability to set priorities and organize workload assigned in an efficient manner
• Able to work under pressure
• Certificate/Diploma in Cargo Handling or Freight Forwarding will be an advantage
• Should have excellent writing skills and be Computer Literate
• In-depth knowledge of Clearing business in Ghana, particularly Tema
• Able to function effectively whilst under pressure
• Provide transparency/honesty and integrity at all times
• Flexibility regarding working hours and duties