Job Description

Job Summary
The Manager will be responsible for managing end-to-end development and rollout of relevant Enterprise Technologies

Job Role

• Develop, launch and manage residential and business broadband internet services to meet or exceed targets as per the business case. 
• Recruit and manage partnerships, distributors  within the new technology ecosystem towards the achievement of the strategic objectives 
• Analyse market and competitive insight as a basis for the positioning and design of a highly competitive product portfolio.
• Work with the relevant functions to generate design documents and processes, co-ordinate implementation of products with stakeholders and suppliers to ensure launches are done on time, within budget and meets required specifications.
• Develop and implement Go to Market strategies for the fixed broadband product portfolio. 
• Develop and implement pricing strategies for the fixed broadband products, perform sales and customer service training 
• Co-ordinate User Acceptance Testing to ensure all requirements from the user perspective are deployed and manage the go-to-market process. 
• Monitor post launch product performance in terms of uptake usage and customer satisfaction and make changes as necessary. 
• Facilitate training sessions on new technologies/products/services for the Sales team and as required by the role

Required Skills or Experience

• Minimum of BSc Ecommerce/Marketing/Computer Science or Engineering
• Five years relevant experience with at least 3 years in a supervisory/cross functional role within an ICT industry

Competencies

• Professional/Technical competencies:
• Strong knowledge in Management of Customer Support Functions
• Strong knowledge of ICT trends
• Project Management
• Behavioural competencies:
• Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
• Interpersonal Skills - Leadership, customer centricity, & collaborative.
• Personal Skills  - Trustworthy, integrity and ethical in dealings
• Operating Skills - Ability to focus on priorities and plans 
• Organizational Positioning Skills  -  Good written and verbal communication,  presentation skills, commitment to the organization
• Strategic Skills – Global thinker, Analytical thinking and Problem solving abilities.