Job Description

• Receive inbound calls including transferred sales leads and calls from current and potential customers
• Place outbound follow-up calls to sales leads and persuade potential customers to sign on to our bouquet of services
• Answer questions about the product details, the company, and issues with account for the customers
• Assist customers with any basic technical issues experienced with our solutions and escalate any issues to assigned internal teams appropriately
• Perform basic account maintenance activities
• Meet Quality Assurance Requirements and other key performance metrics set by the Head of Customer Care

Required Skills or Experience

• Excellent interpersonal, written, and oral communication skills
• Must have a passion and desire to support customers and relate professionally to them
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
• Must possess and be able to demonstrate strong influencing and closing skills
• Ability to learn and navigate new software quickly
• Ability to type 30 wpm+
• Previous experience a plus, but not required