Jobsinghana.com - Jobs Directory

I.T. Jobs

Global Technical IT Support Engineer

JOB SUMMARY
Company	Software Grou...
Industry	Information T...
Category	I.T.
Location	East Legon
Job Status	Permanent
Salary	Attractive
Education	Bachelor̵...
Experience	2 years
Job Expires	Dec 24, 2016
Contact	Zenabu Torsu

Company Profile

Software Group is a global technology company that enables the transformation of the unbanked world and accelerates financial inclusion by providing the right solutions and technology. We elevate the operations of our customers to increase their outreach and improve their efficiency through alternative delivery channels and integration solutions.

Software Group provides solutions to a range of players in the financial sector but focuses particularly on working with microfinance institutions (MFIs), savings groups, credit unions, banks, telcos and fintech companies. Our extensive portfolio covers the whole lifecycle of financial services provision and helps our customers implement a true multi-channel strategy from agents management, digital field applications, up to personal banking.

The company serves a worldwide client base from nine main offices located in Australia, Bulgaria, Egypt, Ghana, India, Kenya, Mexico, Philippines and the USA. All offices employ an experienced team of professionals, with an outstanding track record of handling complex financial development projects. Software Group prides itself on delivering products and services which adhere to the principles of quality, transparency and affordability.

Job Description

Software Group is a global technology company focused on end-to-end solutions for the financial sector. We serve a worldwide client base from seven main offices located in Bulgaria, Kenya, Ghana, Philippines, Mexico, India and Australia. All offices employ an experienced team of professionals, with an outstanding track record of handling complex financial development projects. We pride ourselves on delivering products and services, which adhere to the principles of quality, transparency and affordability. We strive to develop innovative, flexible, scalable and stable solutions that exceed industry standards.

Position is located in Ghana and reports to the Local Support Team Lead

Main responsibilities:

Communicate with customers via ticketing system, chat sessions or email;
Ensure customer satisfaction;
Provide efficient and accurate technical assistance;
Work closely with Level 2 system administrators and Development Implementation Team;
Perform standard deployments and updates;
In collaboration with PMs, coordinates and/or provide the customer user induction training;
Perform technical configuration in the client environment (files configurations: setup of ports, connections, as well as the execution of predefined & verified scripts);
Coordinate with customer IT personnel and our Level 2 system & network administrators the proper environment and networking setup;
Write and maintain User & Administration Guides;
Assist in updating the knowledge base articles and propose ideas for new technical articles;
Occasional travel abroad, as needed;

Required Skills or Experience

University Degree
2+ years relevant experience
Excellent communication skills & strong customer focus
Ability to effectively communicate technical concepts
Ability to work efficiently and calmly to resolve technical issues
Ability to learn fast and to cope with fast changing environments
Desire to learn new things and perform technology research & troubleshooting

The following will be an advantage:
Experience and knowledge in SQL or other database querying language
Atlassian JIRA Service Desk experience
General understanding of business functions and banking/MFI industry specifics
B2 or higher level in English
Ability to work in team
Results-oriented and effective

How To Apply

Sorry, job has expired.

Note

Please note, employers receive numerous applications per posting and will only shortlist the most qualified candidates. Also Jobsinghana.com is not involved in any decision made by an employer/recruiter and therefore does not guarantee that applications sent will result in a candidate being shortlisted/selected for that position.

To Top