Company Profile

Empower Workforce Solutions is a premier job recruitment and development partner for bridging the gap between ambitious businesses eager to perform on an international level with local human potential. Empower workforce solutions is managed by Human Resource experts with the requisite academic backgrounds and wealth of experience in the management and provision of highly skilled professionals for clients both locally and internationally.

We are a generalist recruiter with experience within the oil and gas, Aviation and Automotive, Construction and Infrastructure, Hospitality, Telecoms, Finance and Accounting, Information Technology, Banking, Science and Engineering industries.

Job Description

Our client, a reputable and luxurious hotel is currently seeking to recruit a self-motivated and highly professional person for the role of Front Office Manager.

Duties & Responsibilities

• Manage and train the concierge, night auditor and team of receptionists
• Ensure the front desk provides a professional and friendly service for customers
• Deal with customers, including handling complaints when they come to the desk
• Troubleshoot emergencies
• Schedule staff rotation
• Liaise with other departments

Required Skills or Experience

• Must hold a diploma, HND or degree in Hospitality Management or Hotel Management.
• Must hold a minimum of three years’ experience in a similar role.
• Having prior work experience in a hotel and customer relations is an advantage.