Job Description

• Answer queries;
• Manage in-coming and out-going phone calls in a professional manner;
• Screen visitors and phone calls; Handle customer’s complaints effectively;
• Translate documents from French to English and vice versa;
• Perform secretarial duties;
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer;
• Liaise with customers and act as a contact between the company and its existing and potential markets;
• And any other tasks that may be assigned from time to time.

Required Skills or Experience

• A minimum of HND in Bilingual Secretaryship or its equivalent plus 3 years’ relevant working experience
• Must be enthusiastic, self-motivated and self-confident;
• Excellent oral and written skills;
• Pleasant personality;
• Strong problem solving skills;
• Ability to organize and plan effectively and efficiently;
• Excellent customer service skills, interpersonal skills, decorum and be proactive;
• Must be ethical and results-driven
• Self-starter, trustworthy, team-player, reliable and committed;
• Fluent in French and English;
• Ability to stay calm and be professional under pressure;
• Determination to succeed;
• Neat appearance.