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NOC Engineer

JOB SUMMARY

Company Gh4hub Ghana ...
Industry Information T...
Category Engineering
Location East Legon
Job Status Full-time
Salary Attractive
Education BSc
Experience 3 years
Job Expires Mar 19, 2017
Contact Miriam
 

Job Description

  • Ensure maximum service availability and performance 
  • <span style="&quot;color:rgb(52," 51,="" 51);="" :myriadproregular,arial,helvetica,sans-serif"="">Monitor the performance and capacity of servers using a variety of tools to look for hardware, software, and environmental alerts or malfunctions. 
  • Follow Standard Operating Procedures to troubleshoot, reproduce, document and resolve customer-related issues by knowledge of Gh4hub product stack and technologies
  • Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services).
  • Server build and installs, application upgrades, network equipment build and installation. Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing.
  • Facilities maintenance (monitoring servers, UPS, generators, power usage, running health and safety on all client ).
  • Facilities provisioning (installing racks, setting up power, installing ethernet, fibre and console cabling, remote power and KVM)

Required Skills or Experience

  • Server hardware experience with Cisco UCS, HP, and Dell blade systems
  • Basic understanding of network monitoring concepts and management tools. 
  • Proven track record within a NOC, IT or ISP environment. 
  • Experience working in a large distribution or manufacturing environments
  • Previous customer service or helpdesk experience
  • Experience managing, supporting and deploying network infrastructures
  • Unix/Linux Knowledge required
  • Strong ability to diagnose server or network alerts, events or issues
  • Understanding of common information architecture frameworks
  • Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
  • Good oral and written communication skills, and ability to address conflict with others constructively
  • Basic knowledge of Mobile Technologies
  • Experience with Disaster Recovery plans and related technologies
  • Ability to work a flexible schedule:work early morning or late night shifts
  • Ability to assess and prioritise faults and respond or escalate accordingly.

How To Apply

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