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Senior IT Engineer

JOB SUMMARY

Company Supertech (ST...
Industry ICT
Category I.T.
Location Accra
Job Status Full-time
Salary GH¢ 
Education BSc
Experience 5 years
Job Expires Aug 31, 2017
Contact ...
 

Job Description

Department:    Systems & Data Centre
Reports Directly to:    Head, Systems & Data Centre

Purpose :

  • To build, maintain and support IT infrastructure and data centre solutions.
  • To provide overall design of Data Centre solutions and mapping of business needs in line with customers systems/technical solutions.

Duties:

  • Manages the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, software applications.
  • Oversees systems development and enhancement and the integration of new systems with existing systems.
  • Develops expertise to meet the changing needs of users, groups and offices; new projects and technologies.
  • Develops standard operating procedures and best practices, including providing written protocols and guidance to end-users.
  • Ensures the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.
  • Provides pre-sales technical advice
  • Produces detailed functional design document to match customer requirements
  • Provides Technical documentation of solutions offered to customers
  • Provides current best practice and 3rd Party solution alternatives
  • Interfaces and coordinates with third party vendors
  • Participates in training design, documentation and delivery efforts
  • Participates and leads, when needed, the meetings with the customer
  • Conducts research into new technologies that apply in the areas of business of the company
  • Leads team of project/support engineers that offer second and third line support to customers
  • Performs any other duties that may be assigned from time to time

Departmental Relations:   

  • Maintains contact with staff of the business development department, network operation department, Information systems department and projects department based on solutions being developed, or projects.

External Relations: 

  • Maintains contact with corporate customers on projects and support.
  • Maintains consultative and advisory relations with all departments on IT issues
  • Maintains contact with staff on occasions to explain IT policies and procedures

Responsibility For Assets: 

  • Responsible for the confidential handling of company and client’s data and ensuring data availability during disasters.
  • Responsible for company property in my custody meant for official use

Required Skills or Experience

  • BSc. Computer Science, Computer Engineering, Electrical Engineering or a related field from an accredited tertiary institution
  • Minimum 5 years work experience in IT design, support and pre-sales
  • IT certifications a plus

Technical :  

  • Networking (LAN/WAN) technologies
  • Security protocols and firewalls
  • Server administrations (Linux/Unix, Windows)
  • Storage management
  • Broad knowledge of IT systems
  • Knowledge of Data Centre design/architecture
  • Virtualization solutions – VMware vSphere, Hyper-V, Xen server
  • Backup Solutions
  • Good understanding of modern IT management systems
  • Recommend Technologies, Strategies, Policies, and Procedures
  • Remain Calm and Patient During Difficult Technical Issues

Managerial: 

  • Ability to plan, coordinate and follow up to monitor people and work activities
  • Project Management
  • Good Leadership Skills
  • Good Negotiation Skills

Personality: 

  • Ability to relate effectively to people at all levels
  • Good verbal and written communication skills
  • Integrity – being truthful and reliable
  • Confidentiality – ability to keep confidential information
  • A team player

How To Apply

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