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Guest Relations Manager

JOB SUMMARY
Company	HR Bureau
Industry	Hospitality/T...
Category	Customer Serv...
Location	Accra
Job Status	Full-time
Salary	GH��
Education	BA/BSc
Experience	4 years
Job Expires	Sep 30, 2017
Contact	...

Job Description

Duties

Oversee duties of the front staff by monitoring the expected bookings, managing guest welcome protocols in accordance with company policies, supervising registration and check in procedures and financial transactions
Promote all hotel amenities, services and offerings
Coordinate and manage communication between guests and staff and monitor actions till customer concerns are resolved
Implement and maintain systems to attend to guests with special needs like physically challenged persons, elderly and children
Manage guest relations team (including front desks executives, porters and hostesses) to comply with all standards and operating procedures
Liaises with housekeeping and hosting units to provide overall comfortable guest experience
Examine daily duties, assign tasks and check on progress
Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

Required Skills or Experience

Proven work experience as a Guest Relations Manager or similar role
Understanding of all hotel management best practices and relevant laws
Hands-on experience with Hotel Management software (PMS)
Proficiency in English; knowledge of other languages is a plus
Customer service drive with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Leadership skills along with the ability to motivate a team into high performance
Ability to work flexible hours
Strong sense of responsibility and a professional presentation

Qualification / Experience

BSc /BA degree in Hospitality Management, Tourism, Business Administration or relevant field
A minimum of four (4) years post qualification working experience in a similar position

Competencies / Skills

Knowledge of guest relations operations communication
Ability to communicate in English, both orally and in writing, with guests and employees
Ability to work under pressure and deal with stressful situations during busy periods.
Must be proficient in MS Office Applications

How To Apply

Sorry, job has expired.

Note

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