Company Profile

Empower Workforce Solutions is a premier job recruitment and development partner for bridging the gap between ambitious businesses eager to perform on an international level with local human potential. Empower workforce solutions is managed by Human Resource experts with the requisite academic backgrounds and wealth of experience in the management and provision of highly skilled professionals for clients both locally and internationally.

We are a generalist recruiter with experience within the oil and gas, Aviation and Automotive, Construction and Infrastructure, Hospitality, Telecoms, Finance and Accounting, Information Technology, Banking, Science and Engineering industries.

Job Description

The OM coordinates the end-to-end (e2e) delivery of facility maintenance services to clients with specific focus on service quality, customer satisfaction and staff productivity

Responsibilities include:

• Maintains relationship with existing & potential clients to build business partnership for mutual benefit.
• Monitors overall service delivery and ensures KPIs & SLAs are achieved and exceeded
• Ensures maximum efficiency of service delivery through efficient people and material resource management, forecasting and planning.
• Trains and ensures operational staff are skilled across the different processes to enable cross product and cross function workload balancing
• Manages suppliers and contractors to deliver agreed services.
• Ensures adherence to health and safety policies
• To pro-actively leverage opportunities that would improve the market position and substantially grow the revenue base of Empower
• This is a field role where 80% of work is performed on the field and 20% in the office.

Required Skills or Experience

Successful candidates will have an entrepreneurial approach to management with proven record of operations management ideally in the building industry, experience in dealing with large numbers of staff with diverse backgrounds and an understanding of the relationship between customer services delivery and corporate profitability.

• A minimum of 1st degree in Facilities Management, Project Management or Building related courses.
• 5 years’ experience in operations management ideally within the facilities & property management, construction (finishing works), hospitality, or related service sector
• Ability to analyse trends and make forecasts
• Must have excellent report writing and presentation skills
• Must be willing to travel.
• Must hold a valid driver’s license