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Duty Manager

JOB SUMMARY

Company P.M. Renaissa...
Industry Hospitality/T...
Category Hospitality
Location Accra
Job Status Full-time
Salary GH¢ 
Education Bachelor̵...
Experience 5 years
Job Expires Jan 05, 2019
Contact ...
 

Job Description

Our luxury hotel client requires the services of a Duty Manager to assess, evaluate and ensure the long & short-term departmental goals are met.

Responsibilities Include:

  • Assisting all departments by ensuring smooth, prompt and effective service to all guests and manage the Front Office in absence of the Main/ Assistant Front Office Manager. 
  • Promptly respond to guests inquiries, arrivals and issues, resolve related problems by coordinating with other operating departments in question and follow up as required. 
  • Maintain reservation & same day arrivals procedures, follow up on credit outstanding of walk-in guests and validity of account to company instructions and assists with accommodation and transportation of guests in overbooked situations. 
  • Check all billing instructions and guest credit for accuracy and resolve related issues. 
  • Maintain appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees. 
  • Ensure all departmental information is kept accurately and up to date. 
  • Promote in house sales and facilities to maximize hotel revenues. 
  • Respond promptly to any operational requests from Front Office and other hotel departments. 
  • Complete VIP, delegations and group leaders welcome and farewell as appropriate.

Required Skills or Experience

  • Bachelors Degree in Hospitality Management or related field or MBA. 
  • Five (5) years’ post qualification experience in Front Office Supervision in a hotel property (proven track record with good progression). 
  • Excellent verbal and written communication skills in English and an additional language an advantage. 
  • Mature, customer focused and people oriented. 
  • Must have experience of leading and managing a team and the ability to identify and delegate tasks effectively. 
  • An excellent organizer, good time manager who always applies a professional, confidential and ethical approach to issues at all times. 
  • Proficient user in Microsoft office applications and booking systems Micros Fidelio and Opera. 
  • Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions

How To Apply

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