Job Description

• Ensure maximum service availability and performance
• Monitor the performance and capacity of servers using a variety  of tools to look for hardware, software and environmental alerts or malfunctions.
• Follow Standard Operating Procedures to troubleshoot, reproduce, document and resolve customer-related issues by knowledge of our product stack and technologies.
• Provisioning(IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services).
• Server build and installs, application upgrades, network equipment build and installation. Maintaining hardware serial audits, writing custom monitoring plugins.
• Facilities maintenance (monitoring servers, UPS, generators, power usage, running health and safety checks on all client applications and infrastructure.)
• Facilities provisioning (rack setup, ethernet, fibre installation and console cabling remote power and KVM).

Required Skills or Experience

• Server hardware experience with Cisco UCS, HP and Dell blade systems
• Basic understanding of network monitoring concepts and management tools.
• Proven track record within a NOC, IT or ISP environment.
• Experience working in  a large distribution or manufacturing environments.
• Previous customer service or help-desk experience.
• Experience managing, supporting and deploying network infrastructures.
• Unix/Linux Knowledge required.
• Strong ability to diagnose server or network alerts, alerts, events or issues
• Understanding of common information architecture frameworks.
• Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
• Good oral and written communication skills and ability to address conflict with others constructively
• Basic knowledge of Mobile Technologies
• Experience with Disaster Recovery plans and related technologies
• Ability to work a flexible schedule work early morning or late night shifts
• Ability to assess and prioritise faults and respond or escalate accordingly.