Company Profile

Advans is a leading microfinance group established in 2005. Advans mission is to respond to the need for financial services of small businesses and other populations who have ill-adapted, limited or no access to formal financial services. The Advans Group currently spans nine countries: Cambodia, Cameroon, Ghana, the Democratic Republic of Congo, Côte d’Ivoire, Pakistan, Nigeria, Tunisia and Myanmar. As at end October 2019, the group served more than 1,000,000 clients and employed more than 7,300 staff. Headquartered in Luxembourg with support services in Paris, the group’s shareholders are EIB, KfW, FMO, CDC Group plc, FISEA (AFD Group) and IFC.

Advans Ghana, subsidiary of the international microfinance group Advans, started its activities in 2008. The institution offers a full range of adapted financial products and services to micro, small and medium sized enterprises in Ghana. The institution serves more than 64,000 clients through a network of 20 points of sale and over 650 employees.

Job Description

• Location: MANKESSIM and its environs
• Department: Operations Department
• Level: O1
• Direct Manage: (Deputy) Branch Manager/ Team Leader /Branch Manager 

• The Client Relationship Officer is responsible for prospecting for clients, appraising loan clients, monitoring and developing his/her loan and deposit portfolio
• He/she will also be responsible for developing the savings and deposits portfolio for the target groups

• Commercial Activities
  • Organize prospecting and communication actions in the zone of intervention (Organize prospecting and communication actions in the zone of intervention (markets and commercial areas) by collaborating with the his/her colleagues and other staff of the institution. 
  • Introduce Advans Ghana products and services to target population
  • Follow-up the prospects by regular contact with the identified potential clients  
  • Propose new products and services to his/her current clients
  • Identify clients’ needs and propose new products/services to the management
  • Encourage clients to open deposit accounts and meet targets
  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
• Loan Activities
  • Assist the clients for loan application.
  • Conduct loan appraisal and to collect detailed information (personal, business, guaranties) on the field.
  • Present the loan request at the loan committee.
  • Monitor the loan portfolio and to ensure timely repayment.
  • Organize recovery actions in case of late repayment.
  • Maintain a regular contact with clients by organizing visits on the field.
  • Become a respected and active stakeholder in the intervention zone by spending most of the time on the field and creating a trusty relationship with small businessmen/women.
• Administrative Activities
  • Keep complete and detailed documentation on each client

• Organization and Control
  • Prepare a weekly planning with expected tasks and visits to be done.
  • Share information and best practices with staff. 
  • Report all the issues related to the job to immediate supervisor.
  • Analyse the client portfolio by using operational reports.
• Performance Criteria

The Client Relationship Assistant shall demonstrate:

• Ability to meet objectives (quantitative and qualitative) determined by operations department and branch manager.
• Ability to represent Advans Ghana in the branch by demonstrating professionalism and dynamism.
• Ability to respect policies and procedures.
• Ability to manage the information by using the MIS and keeping records in client files
• Good communication skills.
• Good drive for initiatives.
• Ability to deliver clear, transparent and accurate information to clients.
• Ability to manage the information by using the MIS and keeping records in the client files.
• Ability to become a key stakeholder in the intervention zone.
• Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language
• Ability to manage the information by using the MIS and keeping records in the client files.
• Ability to become a key stakeholder in the intervention zone.
• Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language

Required Skills or Experience

• Minimum required education level: At least an HND, Bachelor’s Degree and other professional qualifications. 
• Specific training required : CRO’s induction Training 

Required experience (work field and number of years)

• A minimum of one (1) year working experience (National Service inclusive). Good mathematical ability, market appraisal skills and knowledge in accounting. Practical knowledge of micro/small businesses and market environment is an advantage

Interpersonal  Relation:

• Internal relations: Branch staff / Head Office departments
• External relations: Clients

Career Path:

• Horizontal mobility: Recovery officer, Customer Service Officer, Back Office Officer, Risk Officer etc
• Vertical mobility: Client Relationship Officer (Senior), Team Leader/Deputy Branch Manager, Branch Manager, Operations Department and other supervisory departments in Head Office