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Customer Service Representative

JOB SUMMARY

Company Gold Coast Ex...
Industry Mining
Category Customer Serv...
Location Accra
Job Status Full-time
Salary GH¢
Education HND / Degree
Experience N/A
Job Expires Feb 05, 2021
Contact ...
 

Job Description

Our esteemed company seek for the services of Customer Service Representative from suitably candidate who are dynamic, goal-oriented and results-driven for appointment

Duties and Responsibilities

  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed and much more as will be made known by the company.

Required Skills or Experience

Qualification Required & Experience
Must possess Accreditted diploma/HND/Degree

Competencies in:

  • Computer literacy
  • Required knowledge in relevant computer application Inter-personal and communication skills

How To Apply

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Note

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