Job Description

Job Purpose
Develop and deepen client relationships, grow revenues and implement sales and marketing strategies aimed at enhancing profitability and maximizing stakeholder values

Essential Job Responsibilities

• Build and maintain strong, long-lasting client relationships and acquire a thorough understanding of customers’ needs, business opportunities and requirements
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) and play an integral part in generating new sales/leads that will turn into long-lasting relationships
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the timely and successful delivery of solutions according to customer needs and company’s objectives.
• Responsible for direct interface with the customers, deal with customers’ complaints and provide timely resolutions
• Ensure achievement of budgeted revenues of assigned customers on a periodic basis.
• Complete request for proposals, submit quotations and pro forma invoices as well as any other document as may be required by the customer, from time to time.
• Collate weekly update on ongoing project(s) from the implementation team(s) and job completion certificate(s) for completed and on-going projects for the purpose of invoicing.
• Ensure timely preparation and submission of invoices to clients and prompt collection of receivables from clients.
• Prepare and submit weekly activity reports and plans to the BDM at the end of each week.
• Prepare and maintain tracker for: quotes, pro forma invoices and final invoices submitted to assigned customers.
• Prepare customer feedback form and submit to respective customers to evaluate the company’s performance on a quarterly basis.
• Convey information on the marketplace, competition and customer needs to the BDM while implementing strategies to drive revenue and ultimately business growth.
• Provide support in carrying out risk assessment when taking on new customer accounts and making recommendations on commercial viability of any transaction.
• Implementing new sales strategies and ensuring departments follow industry best practice.
• Any other responsibility as may be assigned by the BDM, from time to time.

Required Skills or Experience

• HND/B.Sc. (Required)
• Professional Bodies’ Qualifications (Added advantage)
• 2 - 3 years’ experience

Knowledge

• Ability to use the computer effectively & efficiently
• Performance and result-oriented
• People management skills
• Excellent communication skills and negotiation skills
• Strong analytical and technical skills
• Problem-solving ability and negotiation skills
• Natural ability to spot opportunities for revenue generation