Job Description

• REPORTS TO :  Sales & Marketing Manager
• DEPARTMENT:  Sales & Marketing
• LOCATION:  Nungua  

• Achieve monthly budget goals and new business targets
• Set up and maintain good working relationships with all other areas of the hotel’s operations, such as Front Office, Food and Beverage, Accounting, etc.
• Prospect by telephone cold-calling to establish territories
• Establish and maintain accounts with clients.
• Follow-up with clients before, during, and after the function/event/stay to ensure repeat business.
• Make reservations on behalf of clients.
• Follow-up clients who utilize the property.
• Handle complaints and pass to Sales & Marketing Manager.
• Follow-up leads provided by Sales & Marketing Manager
• Research and present lost business reports at the Monthly Sales Meetings.
• Provide Sales & Marketing Manager with weekly sales report.
• Maintain familiarity with analyzed competition from other hotels which will be designated.
• Contribute to overall market plan 
• React promptly to requests by the Sales & Marketing Manager for reports and other assignments.
• Organizes VIP’s arrivals, welcomes and provides them with assistance during their stay upon needs according to the BWP standards and in order to meet guest satisfaction.
• Negotiates new contracts and renewals in order to meet sales targets.
• Coordinates with Front Office and Food & Beverage Department for all specific guest requirements.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• Ensure that all potential and real hazards are reported and rectified immediately.
• erforms any other duties as assigned to him/her by management.

Managerial

• Assist in the Training of new and current employees in the Sales & Marketing Department on proper customer service practices
• Assist in Organizing and supervising shift
• Assist in the Assessment the effectiveness of employees in Sales & Marketing Department, provides candid, fair feedback on a regular basis, and continuously works with employees to bring out their best.

KEY PERFORMANCE INDICATORS

• Sales Revenue
• Customer retention
• New business
• Compliance to reporting

Required Skills or Experience

• Proficiency in English languages
• Excellent analytical and organizational skills
• Extremely high level of accuracy and attention to detail
• Strong interpersonal skills such as leadership, communication, persuasion, motivation, loyalty and openness
• Advanced presentation and reporting
• Strong negotiation skills
• Ability to attain Targets
• Possess the ability to easy network
• Ability to get things done

Personality:

• Able to work under pressure and complete as per a deadline
• Able to work as a team and independence
• Honest and devoted