Company Profile

Esoko is building Africa’s leading community management platform for the delivery of digital services to the rural areas in Africa. We have been a pioneer in the mobile for Agriculture space in Africa and are positioning ourselves to become the leading community platform for rural transactions. We see ourselves as building a kind of “CRM” for rural Africa.  We therefore require the services of an experienced technical person to lead and support the evolution of Esoko’s technology platform in pursuit of the company’s strategic direction.

We’re a highly motivated group of 30 based in Accra, Ghana.

The Esoko Product

Esoko has been helping enterprises manage rural communities since 2008. Traditionally focussed on content services to farmers, the platform now provides powerful data collection tools, biometric profiling, analytics, as well as communication services. The short to medium term goal of the company is to help our partners solve fundamental flaws linked to paper-based data collection systems. Our solution combines mobile 

Job Description

• Product and technology management especially using the agile methodology
• Scalability and Security 
• Product design and specification (especially on handhelds devices)
• Product Testing and listening and incorporating customer stories. 

• Build, maintain and drive product road maps across Esoko product lines that is consistent with customer needs and business goals
• Work with the CTO on Software Architecture and Design
• Technology research into what frontiers can benefit Esoko
• Process Research
• Technical Infrastructure Monitoring including data hosting alternatives
• Conduct Process Evaluations and Changes
• Support the CTO in Adhoc Projects, Internet Monitoring and Optimization and Integrations
• Advice the CEO on all technology related mattes within the business in conjunction with the CTO
• Develop user stories that captures customer pain points and product vision and goals for all sprint cycles. 
• Work with engineering team to develop the product. Actively participate in stand ups, sprint planning and sprint retrospective meetings. Work with engineering manager to streamline and constantly review processes for best outcomes
• Conceptualize and describe products, features, and user stories for the development team
• Constantly collecting key insights on user behaviour, pain points, and market trends to support data-based decision making
• Track and measure product goals/metrics and keep all stake holders updated with the performance of all Esoko products
• Attend customer meetings and present the range of Esoko products to potential clients. Serve as an excellent advocate/evangel for Esoko product lines
• Ensure all product documentations such as business case documents, competitor analysis documents, user manual, product articles, market assessment documents and user stories are up to constantly update
• Drive product knowledge across the company by organising trainings and workshops for Esoko staff
• Mentor and manage other product managers on the team
• Support CTO in driving product and technology vision and implementing strategy
• Support the sales and marketing teams to engage clients, describe    solutions to complex client issues and translate same to the developer team and monitor the development process to ensure it conforms to the client requirements
• Evangelize the priorities and vision within the entire company and with key customers through effective and powerful communication
• Act is the nexus between business, development, and design
• Play a vital role in driving sound, data-driven business decisions on product such as pricing or go-to-market strategies
• In collaboration with others, drive the development of our strategy on data and analytics
• Improve overall quality, documentation, and process management, including specifications, UI/UX, user testing and stakeholder management
• Maintain comprehensive, up-to-date market and competitor analysis and communicate
• Represent the company’s vision, strategy, and results effectively at high-profile events

Required Skills or Experience

• About 8-10 years of total experience, with at least 5 years at a senior level in solution design, technology management or product management in a SaaS or product company
• Bachelor’s degree in relevant field required; Master’s degree strongly preferred
• Highly detail-oriented
• Obsessed with user experience and customer satisfaction
• Highly quantitative – you are a data-driven decision maker
• Intellectually curious and an original thinker
• Process driven – the ends don’t always justify the means for you
• Empathetic leader – your EQ is as high as your IQ
• Passionate about working in a business with strong social impact
• Passionate about innovative technology
• Experience managing product and technical teams in Africa strongly desired
• Have a consultative approach to problem-solving for clients
• Able to inspire and advocate internally and externally
• Proven ability to lead product and engineering teams based on mutual trust, credibility, and respect.