Customer Engagement Officers
Company: Confidential
Category: Customer Service
Posted: 09 Aug 2023
Expires: 09 Aug 2024
Location: Accra
Industry: Business Process Outsourcing
Education: DBS, HND, Degree
Experience: 1 yr
Description Job Summary
A healthy relationship with customers is the success mantra for any businesses
Job Responsibilities
Customer Engagement Officers are responsible for a wide variety of roles and responsibilities. They include –
- Interact with customers, identify their needs, and suggest new products and services that suit their interests.
- Interact with the customers and take their feedback regularly.
- Contribute to engagement ideas on the company’s system
- Collaborate with different teams and monitor all aspects of the project, including communication, technology, development, and technology.
- Lead various customer projects simultaneously and use different tools for the same.
- Answering customers incoming calls and interacting with them about their needs and providing resolutions
- Providing excellent service and support to the existing customers to build healthy relationships with them.
- Adhering to company set KPIs and following processes at all times
Skills Required
- Degree/HND/Diploma
- Proven experience in delivering outstanding customer service (phone/email based preferred). Committed to exceeding key performance indicators
- Strong computer skills (MS Office and email) and the ability to adapt to different IT systems
- Excellent interpersonal communication skills; both verbal and written
- Ability to build effective relationships
- Ability to remain calm under pressure and demonstrate emotional resilience
- Integrity, reliability and good work ethic
- Master of multitasking; ability to manage several systems and tasks simultaneously with high attention to detail
- Team oriented and ability to work collaboratively and unsupervised
Notice
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