Description Direct Report to: Executive Housekeeper
Job Summary:
Rock City Hotel is seeking an experienced Head of Rooms to oversee the guest accommodations department. The Head of Rooms will be responsible for ensuring the highest standards of cleanliness, guest satisfaction, and operational efficiency within the rooms division.
Technical Competence/Responsibilities:
- Oversee the day-to-day operations of the rooms division.
- Monitor room availability and coordinate with other departments.
- Conduct regular inspections to ensure cleanliness and adherence to standards.
- Address guest concerns promptly and professionally.
- Lead and motivate the housekeeping and front desk teams.
- Conduct training sessions for staff development.
- Manage room inventory and optimize occupancy levels.
- Coordinate with reservations for effective room allocation.
Managerial Competencies/Responsibilities:
- Inspire and guide the rooms division team.
- Conduct performance reviews and recognize achievements.
- Contribute to budget planning for the rooms division.
- Monitor and control expenses within the allocated budget.
- Identify opportunities for process improvement.
- Implement strategies to enhance guest experiences.
Personality Competence/Responsibilities:
- Communicate effectively with staff and guests.
- Handle guest inquiries and concerns professionally.
- Analyze challenges and implement timely solutions.
- Ensure a positive guest experience even in unexpected situations.
Other Responsibilities:
- Undertake any other responsibilities as may be assigned by the hotel management.
How To Apply
How to Apply:
Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and qualifications to hr@rockcityhotelgh.com
Application deadline: 14th May, 2024
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