Jobsinghana.com

Report to: Assistant General Manager (Operations)

Key Responsibilities:

1. Beverage Program Development:
   • Develop and implement innovative and profitable beverage programs that align with the hotel's brand identity, target market, and revenue goals.
   • Design beverage menus, including cocktails, wines, beers, and non-alcoholic options, that cater to the preferences and demographics of the hotel's guests.
   • Collaborate with the culinary team to create food and beverage pairings and themed promotions that enhance the guest experience and drive sales.
   • Monitor industry trends, market demands, and competitor offerings to identify opportunities for differentiation and innovation in beverage offerings.
2. Bar Management and Operations:
   • Oversee the day-to-day operations of all bars and beverage outlets, ensuring efficient and effective service delivery.
   • Develop and implement standard operating procedures (SOPs) for bar setup, service, and closing procedures to ensure consistency and quality.
   • Train and supervise bartenders and beverage servers on beverage preparation techniques, product knowledge, and customer service standards.
   • Monitor beverage inventory levels, order supplies, and control costs to maximize profitability while minimizing waste and shrinkage.
   • Implement quality control measures to ensure the freshness, presentation, and consistency of beverages served to guests.
3. Guest Satisfaction and Service Excellence:
   • Maintain a guest-centric approach to beverage service, ensuring that guest needs and preferences are met and exceeded at all times.
   • Solicit guest feedback and reviews on beverage offerings and service quality, and take proactive measures to address any issues or concerns.
   • Foster a culture of hospitality, professionalism, and teamwork among beverage staff, empowering them to deliver exceptional service and create memorable experiences for guests.
   • Resolve guest complaints and inquiries related to beverages promptly and courteously, demonstrating empathy and a commitment to guest satisfaction.
4. Training and Development:
   • Conduct regular training sessions and workshops for beverage staff to enhance their product knowledge, service skills, and sales techniques.
   • Provide ongoing coaching and performance feedback to beverage staff to support their professional growth and development.
   • Foster a culture of continuous learning and improvement, encouraging staff to pursue certifications, attend industry events, and stay updated on beverage trends and best practices.
5. Compliance and Safety:
   • Ensure compliance with all relevant laws, regulations, and licensing requirements related to the sale and service of alcoholic beverages.
   • Implement responsible beverage service policies and procedures to promote the safe and responsible consumption of alcohol.
   • Monitor and enforce health and safety standards in beverage preparation areas, ensuring cleanliness, sanitation, and adherence to hygiene protocols.
   • Conduct regular inspections and audits of beverage outlets to identify and address any compliance or safety issues.

Qualifications/Skills:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A certification in beverage management or sommelier accreditation is preferred.
• Minimum of 3-5 years of experience in beverage management, bar operations, or hospitality management, with a focus on upscale or luxury properties.
• Strong knowledge of beverage products, including wines, spirits, cocktails, and non-alcoholic beverages, as well as current industry trends and market dynamics.
• Proven leadership and managerial skills, with the ability to motivate and inspire a team of beverage professionals to achieve performance goals and deliver exceptional service.
• Excellent communication, interpersonal, and customer service skills, with the ability to interact effectively with guests, colleagues, and suppliers.
• Proficiency in beverage cost control, inventory management, and financial analysis, with the ability to maximize profitability while maintaining quality and service standards.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.

How to Apply

• Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and qualifications to hr@rockcityhotelgh.com
• Application deadline: 21st May, 2024