At the end of the Training  Participants will:

• Learn how to identify  and manage their emotions and the emotions of others
• Understand the importance of emotional intelligence in customer service.
• Learn practical & relevant skills needed for good customer engagement
• Learn how to maintain emotional agility and manage stress. Etc.

Who should attend

• Customer Service Managers
• Sales Managers
• Personal / Executives Assistants
• Front Office Managers / Assistants
• Entreprenuers
• Leaders who interact directly with customers