Area Manager
Solidere Ghana Limited
Reports to: OPERATIONS MANAGER
Regions where vacancies are available:
Accra (Persons residing in Teshie, Ashaiman & Tema)
Volta (Persons residing in HO and its environment)
Ashanti (Person residing in Aboabo and its environment)
Job Summary
As an Area Manager, you are responsible for overseeing multiple shops in your residing region. Your day-to-day tasks will include managing and training staff, ensuring operational efficiency, implementing strategies to drive sales, monitoring and analyzing performance metrics, and maintaining a high level of customer service.
Primary Responsibilities and Duties
Overseeing the overall performance of multiple betting shops or venues within their designated area.
Managing a team of Managers, and cashiers, providing guidance, training, and support to ensure excellent customer service and sales growth.
Developing and implementing strategies to drive sales to achieve monthly sales targets and revenue growth across the area, including promotions, marketing initiatives, and customer engagement programs.
Ensuring a high-quality customer experience across all shops, including maintaining a safe and welcoming environment, resolving customer complaints, and implementing customer feedback.
Monitoring and controlling risks associated with betting operations, including underage gambling prevention.
Ensuring all shops comply with relevant laws, regulations, and industry standards, including licensing requirements and anti-money laundering regulations.
Analyzing sales data, customer trends, and shop performance, providing insights and recommendations to senior management.
Recovering shop shortages
Building relationships with internal Departments, including IT, HR, Finance & Audit, Maintenance and Training to ensure aligned strategies and effective communication.
Ensuring EMAIL checks are done hourly, half, Offline shop checks, deposit checks, credit reload and shops without Cashier forms.
Ensuring new shops are brought on board as franchise shops based on monthly targets for the growth and development of the business.
Internal Working Relationships
ALL DEPARTMENT
SHOP MANAGERS & STAFF
PARTNERS(AGENCIES)
Qualifications
Minimum Educational Qualification -Diploma
Experience in the sports betting industry
Strong leadership and management skills
Excellent communication and interpersonal skills
Ability to analyse data and make data-driven decisions
Proven track record of meeting sales targets
Ability to work independently and remotely
Flexibility and adaptability
Knowledge of local regulations and policies related to sports betting
Fluency in English and local languages