PURPOSE

To supervise all SEP activities of an area

MAJOR RESPONSIBILITIES

Branch visit:

• Visit all the branches within the area every week.

• Visit at least one group and reconcile passbooks while visiting branches.

• Verify and sign off schemes of loans, weekly/monthly collections, cash certificates, physical cash, bank statements, DCR, cashbooks, bill vouchers approved by Branch Managers (BMs) during branch visits. If anomalies are found in the bills, he/she should ask for explanations from the Credit Officers (COs-SEP) and give appropriate advice for amendments. If major irregularities are found s/he should initiate appropriate actions.

• Visit at least 3 current and 3 late overdue borrowers and ensure that overdue payments are retrieved from defaulted clients.

• Analyze trend reports and give feedback to BMs and COs(SEP).

• Review audit & monitoring reports and instruct COs(SEP) to prevent irregularities from repeating.

• Review target and achievement reports and prepare plans to reach the target.

• Document observations, comments and feedback in the feedback register and guide COs(SEP) to make follow-ups of those suggestions.

• Ensure that Credit Officers and BMs are following up with the recovery of loans.

Check office documents:

• Verify admission forms, leave applications, leave registers and movement registers.

Staff related:

• Conduct regular meetings with all COs(SEP).

• Ensure that all staff are abreast with operational procedures and Operational Manual.

• Meet with COs(SEP)during field visits to discuss challenges.

• Resolve staff issues if any, raise staff requisitions and propose staff transfer.

• Provide guidance to the staff to improve performance.

Administrative:

• Ensure good working conditions (neatness and cleanliness) of the office.

• Maintain effective communication with local administration.

• Conduct monthly staff meetings.

• Initiate legal actions against corrupt staff through legal and compliance manager.

• Take general supervisory roles for all programs operating in the Area.

Client Satisfaction and Outcomes management related:

• Make sure all staff adhere to the code of conduct policy and treat clients respectfully.

• Ensure best quality service to clients, at the field and at the branch offices.

• Follow up client’s complaints/concerns/opinions on branch visits and take appropriate measures and recommend changes.

• Review client’s poverty profile and geographic targeting to ensure that client targeting is aligned with BRAC’s mission.

• Review client-level outcomes data periodically against targets and recommend changes as required.

Safeguarding responsibilities:

• Establish a safeguarding culture across all levels of the programme by implementing the safeguarding policy.

• Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.

• Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.

• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

EXPERIENCE (Including sector/industry)

• Preparations of cash and bank transactions, cash requisitions, cash certificates and bank reconciliation statements.

• Knowledge in application Microsoft Word, Microsoft Excel.

• Experience: At least 3-5 years of managerial experience working in microfinance/financial Institution.

KNOWLEDGE, SKILLS & COMPETENCIES

• Knowledge of MS World, MS Excel

• Effective communication, Writing and reporting skills in English

• 3-5 years’ working experience in a similar.

SPECIFIC EDUCATIONAL/PROFESSIONAL QUALIFICATION

• Degree/Masters

• Concentration / Major: Related Discipline

All qualified and interested persons should send their Cover Letters and CVs to bgslhirings23@gmail.com by 1st September 2026.

FEMALES ARE ENCOURAGED TO APPLY.