A Multinational Telecommunication Company

JOB PURPOSE

A Reputable Multinational Telecommunications Company is seeking to employ Call Centre Agents. The successful applicant shall lead and develop the team to deliver World Class Customer experience. He / she shall serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to a Team Lead.

ROLE SPECIFIC

• Answer enquiries by clarifying desired information; researching, locating, and providing information.

• Resolve problems by clarifying issues, troubleshooting and diagnosing, implementing solutions, escalating unresolved problems to appropriate authorities.

• Fulfils requests by clarifying desired information; completing transactions and forwarding clients requests.

• Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.

• Maintains and improves quality requests by adhering to standards and guidelines; recommending improved procedures.

• Updates job knowledge by studying new product descriptions; participating in educational opportunities.

• Maintains communication equipment by reporting problems.

• Accomplish organizational mission by completing related results as needed.

MINIMUM QUALIFICATION

• First Degree/ HND

• Post National service experience

• Customer service or Call Center experience is a plus

PERSON SPECIFIC

• Excellent communication skills

• Customer Centric

• Attention to Detail

• Listening skills

• Data entry skills

• Fluency in Hausa and Ga is strongly preferred

Send CV's to cv.platogh@gmail.com and cv@platogh.com