BGSL is seeking applications from competent, dynamic and self-motivated individuals to fill the following position: Client Relationship Officers - - SEP

Duty stations: Konongo and Akim Oda

PURPOSE:

The Client Relationship Officer - SEP will perform underwritings of new and existing loans to assess the financial conditions and repayment capacities of prospective clients, and the risks associated with the transactions.

MAJOR RESPONSIBILITIES

• Confirm daily attendance, movement and client’s business visit.

• Survey business, find out potential entrepreneurs and assess them properly through physical visit of entrepreneur’s business and residence.

• Verify the necessary documents of prospective entrepreneurs (trading license, land agreement, Tenancy Agreement, Spouse consent, Nominee and guarantor’s information etc.)

• Prepare and complete necessary documents for loan disbursements

• Collect all needed documents from the individual clients and for loan disbursements

• Ensure on time payment of monthly installment by Mobile money / bank

• Prepare and document necessary reports and target plans

• Visit borrowers after disbursements

• Make frequent field visits to confirm quality disbursements

• Liaise with AM and lawyers in the signing and commissioning legal papers

• Make weekly & monthly requisitions for loan disbursement.

• Ensure quality disbursement and monthly overdue collections

• Ensure that information about death of the borrower/ dependents are collected and submitted to insurers on time

• Follow-up with collecting written off loans and depositing to accounts

• Always adhere to the Code of Conduct for Microfinance staff and treat clients respectfully.

• Strive to provide the best quality service to clients, at field and at the branch office

• Listen to clients’ complaints/concerns/opinions carefully and take appropriate measures

• Prepare and submit progress reports

Safeguarding responsibilities:

• Establish a safeguarding culture across all levels of the programme by implementing the safeguarding policy.

• Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.

• Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.

• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

EXPERIENCE

• Cash and Bank transactions. Cash Requisition preparation, Cash Certificate preparation and bank Reconciliation statement

• Knowledge in application Microsoft Word, Microsoft Excel.

• Experience: At least one year’s experience working in Microfinance/financial Institution.

KNOWLEDGE, SKILLS & COMPETENCIES

• Knowledge of MS World, MS Excel

• Effective communication skills.

• Writing and reporting skills in English

SPECIFIC EDUCATIONAL/PROFESSIONAL QUALIFICATION

• Minimum of SHS certificate (WASSCE) Concentration / Major

How to Apply

All qualified and interested persons should send their cover letters and CVs to bgslhirings23@gmail.com by 20 August, 2026.

 PLEASE STATE THE NAME OF THE POSITION AND PREFFERED LOCATION AS SUBJECT OF MAIL.

FEMALES ARE ENCOURAGED TO APPLY