Job Summary

A microfinance is seeking a professional, organized, and customer-focused Customer Service & Administrative Officer to support the smooth running of the Company's office. The successful candidate will manage reception duties, coordinate procurement, and provide general administrative support.

Key Responsibilities

• Receive and welcome guests, clients, and visitors professionally.

• Manage incoming calls, enquiries, correspondence, and deliveries.

• Maintain a professional and organized reception area.

• Coordinate the procurement of office supplies, stationery, refreshments, and other approved items.

• Obtain quotations, liaise with suppliers, and follow up on deliveries.

• Maintain proper procurement, stock, and administrative records.

• Provide general administrative support to Management and staff.

• Assist with meetings, events, staff activities, and other office arrangements.

• Coordinate office maintenance, repairs, cleaning, and other service providers.

• Ensure the office is adequately supplied and properly maintained.

• Perform other administrative duties assigned by Management.

Requirements

• HND or Bachelor's Degree in Business Administration, Procurement, Management, Customer Service, or a related field.

• Previous experience in administration, reception, procurement, or customer service is an advantage.

• Good communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Good knowledge of Microsoft Office.

• Professional appearance, positive attitude, and excellent customer service skills.

• High level of integrity, confidentiality, and attention to detail.