BGSL is seeking applications from competent, dynamic and self-motivated individuals to fill the following position: Customer Service Officer

Duty Station : Assin Fosu

PURPOSE

First point of call for clients and support all other administrative and procurement activities.

MAJOR RESPONSIBILITIES

Front Office responsibilities

• Work as the first point of contact for all clients, personal callers to the Office, confirming appointment times with relevant member of staff and taking appropriate action

• Respond to incoming telephone calls and either place them to the relevant member of staff or take appropriate action

• Manage information by creating and updating clients’ loan and deposit applications and accounts.

• Serve as the relieving officer for customer service officers across the region/area

Controls

• Manage the loan appraisal form and the client file before loan committee meeting, loan disbursement and after signature of Branch Manager and clients.

• Supervise the signing of contract between clients and BRAC Ghana

• Check that all files are complete and ready for loan committee

• Ensure all documents generated during branch operational activities are filed in a due manner as laid down by policy and procedure

• Share information and best practices with other branch staff

• Report all the issues related to the job to immediate supervisor

• Use the reporting tools for control and analysis

• Daily Monitoring of staff attendance, movement register and submission of attendance book to the HR/Finance Offices for records

Commercial responsibilities

• Welcome and educate customers and potential customers at the branch.

• Open accounts for new customers

• Coordinate meetings organized in the branch for potential clients

• Participate in collective prospection and other commercial activities in the market areas with the client officers.

• Deal with clients in a manner that strengthens BRAC Ghana’s public image

• Participate in field promotion of BRAC Ghana products and services.

• Be actively involved in deposits at the branch.

• Identify clients’ needs and propose new products/services to management

• Participate in the promotion of new products and services to customers.

Administrative responsibilities

• Make arrangements for loan committee meetings, client officer plannings etc.

• Ensure that branch documents are filed in a due manner according to BRAC Ghana’s standards.

• Manage information by opening loans and deposit accounts for clients.

• Establish and maintain a good and clear working relationship with other branch staff.

• Assist in the training and coaching of new and existing staff.

• Act as the procurement support for the region/area

Miscellaneous

• Be present at the weekly staff meetings.

• Prepare daily, weekly and monthly reports.

• Follow BRAC Human Resources Policies and Procedures.

• Efficiently execute other responsibilities given by the senior management.

• Always adhere to the Code of Conduct for Microfinance staff and treat clients respectfully.

• Strive to provide the best quality service to the clients in the field and at the branch office.

• Listen to clients’ complaints/concerns/opinions carefully and take appropriate measures.

Safeguarding responsibilities:

• Establish a safeguarding culture across all levels of the programme by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.

• Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.

• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

EXPERIENCE

• Knowledge and experience in customer service

• Front office operations

• Knowledge in application Microsoft Word, Microsoft Excel.

• Experience: At least one year of Experience working in Microfinance/financial Institution

KNOWLEDGE, SKILLS & COMPETENCIES

• Knowledge of MS World, MS Excel

• Effective communication skills. Writing and reporting skills in English

SPECIFIC EDUCATIONAL/PROFESSIONAL QUALIFICATION

• Degree: Concentration / Major

• Related discipline

How to Apply

All qualified and interested persons should send their cover letters and CVs to bgslhirings23@gmail.com by 20 August, 2026.

 PLEASE STATE THE NAME OF THE POSITION AND PREFFERED LOCATION AS SUBJECT OF MAIL.

FEMALES ARE ENCOURAGED TO APPLY