BGSL is seeking applications from competent, dynamic and self-motivated individuals to fill the following position: Customer Service Officers – Financial, Digital and Life Skills Training: (Teiman, Akim Oda, Koforidua, Nkawie)

Duty Stations:

• Greater Accra Region (Teiman)

• Ashanti Region (Nkawie)

• Eastern Region (Koforidua, Akim Oda)

PURPOSE

Deliver financial literacy training to microfinance group clients at the branch and support with program scaleup.

MAJOR RESPONSIBILITIES

• Responsible for the delivery of the financial literacy training sessions at the MF group level

• Contribute to the mobilization of the clients for maximum participation in the training sessions

• Maintain and update the attendance register of training participants

• Prepare and keep records of the session delivery plans that must be delivered in accordance with the approved plans for the training sessions

• Prepare and submit monthly attendance report of training participants for all MF groups

• Follow up on trained clients to offer technical support in applying what have been learnt during the training sessions

• Practice and ensure best practices of service quality at all levels

• Serve as a resource to help program participants realize their financial goals

• Assess and evaluate the effectiveness of the financial literacy program and make recommendations for improvement

• Participate in capacity building training programs organized by BRAC

• Keep in good condition, all BRAC training materials and equipment in possession

Safeguarding responsibilities:

• Establish a safeguarding culture across all levels of the programme by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.

• Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.

• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

EXPERIENCE

• A good working knowledge of Microfinance operations in Ghana

• Previous experience in education/training, finance, social work, youth and community development

• Basic understanding of adult learning principles

• 1-2 years working experience

KNOWLEDGE, SKILLS & COMPETENCIES

• Excellent communication and presentation skills

• Knowledge of Microsoft office applications (MS Word, MS Excel, MS PowerPoint)

• Passion for financial education and youth development

• Detail-oriented, with willingness to learn new skills and techniques to promote quality, efficiency and successful customer outcomes

• Ability to work independently and as a productive team member

SPECIFIC EDUCATIONAL/PROFESSIONAL QUALIFICATION

• HND/ Bachelor’s degree

• Concentration / Major: Education, Social work, Psychology, Business, Economic, any related field

How to Apply

All qualified and interested persons should send their cover letters and CVs to bgslhirings23@gmail.com by 20 August, 2026.

 PLEASE STATE THE NAME OF THE POSITION AND PREFFERED LOCATION AS SUBJECT OF MAIL.

FEMALES ARE ENCOURAGED TO APPLY