• Role: Digital Debt Recovery & Collections Agent

• Reports To: Team Lead, Digital Collections

• Department: Collections & Recoveries

Join a Team That Delivers Results

At GWO SEVO, we believe exceptional results come from exceptional people. We're building a team of resilient, customer-focused professionals who are driven by performance, accountability, and continuous improvement.

 As a Digital Debt Recovery & Collections Agent, you'll play a key role in helping our clients improve recovery outcomes by engaging customers, negotiating payment solutions, and delivering measurable results through every interaction.

 What You’ll Do

• Recover overdue payments through high-volume outbound calls and digital channels.

• Negotiate payment commitments and structured repayment plans.

• Engage customers via phone, WhatsApp, SMS, email, and other approved platforms.

• Identify reasons for non-payment and apply appropriate recovery strategies.

• Handle objections confidently with professionalism and empathy.

• Follow up on payment promises to ensure successful recovery.

• Maintain accurate records of all customer interactions and agreements.

• Escalate high-risk, complex, or disputed accounts when necessary.

• Consistently meet daily, weekly, and monthly recovery and productivity targets.

• Ensure compliance with company policies and regulatory requirements. 

Who We’re Looking For

• You are self-driven, target-focused, and comfortable handling difficult conversations. You remain calm under pressure, build rapport quickly, and know how to influence customers toward action. 

Qualifications & Experience

• Bachelor’s degree in Business, Finance, Marketing, Economics, Communications, or related field.

• 1–3 years’ experience in collections, debt recovery, telesales, call centre operations, customer retention, or sales.

• Experience in fintech, banking, telecoms, or digital lending is an advantage. 

Skills & Competencies

• Strong negotiation, persuasion, and objection-handling skills.

• Proven ability to meet or exceed targets.

• Excellent verbal communication and active listening skills.

• High emotional intelligence and professionalism in difficult conversations.

• Resilient, persistent, and motivated by results.

• Strong problem-solving and decision-making ability.

• Proficiency in Microsoft Office and CRM/collections systems.

• Fluency in English; local language skills are an advantage.

What Success Looks Like

Success is measured by results, not activity. High Performers:

• Consistently exceed recovery targets.

• Convert difficult conversations into successful payments.

• Balance firmness with professionalism.

• Handle rejection with confidence and resilience.

• Deliver strong results while maintaining customer trust and brand reputation.