• Reports To: Senior Management

• Department: Business Development

Key Responsibilities

Executive Support

• Manage the calendars, appointments, and schedules of senior management, ensuring effective prioritization of meetings and commitments.

• Coordinate internal and external meetings, including preparing agendas, presentations, minutes, and tracking action items.

• Screen and prioritize emails, correspondence, phone calls, and other communications on behalf of senior management.

• Draft, proofread, and prepare reports, presentations, letters, proposals, and other business documents.

• Coordinate travel arrangements, accommodation, transportation, and itineraries where required.

• Organize meetings, conferences, workshops, and company events involving senior management.

• Maintain confidential files, records, and sensitive business information with a high level of discretion.

• Follow up on assignments delegated by senior management and ensure timely completion by the responsible departments.

• Serve as the primary point of contact between senior management and internal or external stakeholders where appropriate.

Customer Service Oversight:

• Track and resolve escalated customer service issues assigned, ensuring prompt and satisfactory resolution.

• Liaise with customer service teams across branches to improve response times and service delivery.

• Prepare periodic reports on customer complaints, trends, and resolutions.

Client Referral Management:

• Receive and manage client referrals from senior management, ensuring proper follow-up and conversion by the appropriate teams.

• Coordinate with relevant departments to ensure clients receive a seamless and professional service experience.

Branch Operations Supervision:

• Monitor operational activities across all branches as delegated by senior management.

• Support the implementation of company policies, SOPs, and performance standards at the branch level.

• Collaborate with branch supervisors and other department heads to address operational gaps.

Business Development Support:

• Assist senior management in identifying and following up on business development opportunities.

• Conduct basic market research and competitor analysis to support strategic decision-making.

• Participate in planning and execution of campaigns, outreach activities, and stakeholder engagement.

Qualifications and Experience:

• Bachelor’s degree in Business Administration, Management, or a related field. A master’s degree is an advantage.

• Minimum of 3–5 years’ experience in executive support or operations management, preferably in customer-centric or service-driven sectors.

• Experience working with senior management or in a multi-branch organization is highly desirable.

• Experience in customer service, business development, or operations management will be an added advantage.

Skills and Competencies

• Strong organizational and multitasking abilities.

• Excellent communication and interpersonal skills.

• Problem-solving mindset with the ability to work under pressure.

• High level of professionalism and discretion.

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).

Personal Attributes

• Proactive and self-driven

• Detail-oriented with a commitment to excellence

• Reliable and able to manage confidential matters

• Collaborative with strong team spirit