Are you passionate about technology, IT systems, and providing reliable technical support? Join our dynamic team as an IT Officer and play a key role in ensuring the smooth operation, security, and efficiency of our organisation’s IT systems and infrastructure.

ABOUT THE ROLE

The IT Officer reports directly to the IT Manager, with a dotted-line reporting relationship to the Chief Technical Officer (CTO). The role is responsible for supporting the organisation’s IT infrastructure, systems, users, and technology-related operations, ensuring reliable, secure, and efficient IT services across the business.

FUNCTIONAL DUTIES AND RESPONSIBILITIES

• Offer general IT support to all departments of The Automation Ghana Group (TAGG)

• Be responsible for the administration of the entire IT setup of TAGG.

• Be responsible for administering backups and ensuring the security of the IT setup.

• Provide advice on improving the company’s IT setup

• The employee shall handle IT related projects / jobs, adhering to agreed procedures and standards. These projects / jobs include, but not limited to, the following

1. Install and configure computer hardware operating systems and applications

2. Monitor and maintain computer systems and networks

3. Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

4. Troubleshoot system and network problems, diagnosing and solving hardware or software faults

5. Replace parts as required

6. Provide support, including procedural documentation and relevant reports

7. Follow diagrams and written instructions to repair a fault or set up a system

8. Support the roll-out of new applications

9. Set up new users' accounts and profiles and deal with password issues

10. Respond within agreed time limits to call-outs

11. Work continuously on a task until completion (or referral to third parties, if appropriate)

12. Prioritize and manage many open cases at one time

13. Rapidly establish a good working relationship with customers and other professionals, such as software developers

14. Test and evaluate new technology

15. Conduct electrical safety checks on computer equipment

OHSE RESPONSIBILITIES

• Understand fully, the importance of an effective OHS & EMS culture

• Promote a continual improvement of OHS & EMS activities.

• Identify and report hazards

WHAT WE ARE LOOKING FOR

• A solid IT/Computer Science background or equivalent qualification, with a minimum of two (2) years’ relevant experience.

• Good knowledge of IT systems, hardware, software, and network troubleshooting.

• Strong analytical and problem-solving skills.

• Excellent communication and teamwork skills.

• Proficiency in Microsoft Office and other relevant IT applications.

• Ability to work independently, manage priorities, and adapt to a fast-paced technology environment.

WHY JOIN US

You’ll be part of a forward-thinking team committed to customer satisfaction, innovation and excellence. We offer a collaborative environment where your administrative and training skills will make a tangible impact.

We also offer a competitive salary and benefits package.

APPLY NOW

• Interested persons should please send their CV or Resume to jobs@automationghana.com

• Deadline for receiving applications is 7th September, 2026. Only shortlisted candidates will be contacted.