BGSL is seeking applications from competent, dynamic and self-motivated individuals to fill the following position: Senior Officer, Human Resources

Duty Station : Ashanti Region (Abuakwa)

PURPOSE

The Senior Officer, Human Resources will support the HR department in the effective execution of HR functions, with a key focus on recruitment, employee relations, training and development, performance management and administrative HR duties. This role ensures that the company's human capital is efficiently supported and continuously developed in line with regulatory and strategic business needs.

MAJOR RESPONSIBILITIES

Recruitment

• Receive staff requisitions for the various departments, from the Head of HR and initiates the recruitment process;

• Responsible for liaising with Heads of Departments in the preparation of job specifications, for sourcing purposes, subject to approval by the Head of HR

• Responsible for sourcing suitable candidates for vacant positions using agreed channels;

• Responsible for design and placement of recruitment advertisements upon approval by the Head of HR;

• Responsible for identifying suitable recruitment channels bearing in mind cost and time implications;

• Responsible for development of assessment tools for the selection process based on position specifications;

• Conduct preliminary interviews and screens applicants for basic compliance with position qualifications;

• Schedule final interviews and follow-up with departmental heads to provide feedback on each candidate;

• Responsible for taking candidates through all online assessments as and when required;

• Liaise with recruitment agencies to fill vacant positions as and when required;

• Ensure all recruitment policies, procedures and techniques are adhered to;

• Responsible for recommending improvements to recruitment policies, procedures and techniques;

• Ensures all vacancies are filled with suitable candidates within agreed timelines.

Training

• Collaborate with other internal teams and senior management to determine gaps in skills and knowledge and perform a thorough training need analysis;

• Review existing and create new learning resources to support training programs, including but not limited to manuals, videos, blog posts, information guides, etc.

• Research, reach out, and manage relationships with external subject matter experts and/or consultants to supplement our training efforts;

• Plan, create, and deliver different training programs (including webinars, online certificate courses, self-paced e-learning programs, etc.) to address the lack of skills and facilitate knowledge acquisition;

• Prepare and conduct onboarding training sessions for new employees across different departments;

• Organize appropriate testing, if needed, and work with team managers to track and evaluate the effectiveness of training programs;

• Analyze the feedback from employees regarding different training programs to identify areas for improvement and implement relevant changes;

• Conduct research and stay up to date on learning trends in the industry and recommend new training programs and learning management systems (LMS);

• Conduct effective evaluation analysis on trainings and recommend appropriate measures to enhance trainings;

• Track training history and certifications.

Performance Management

• Assist in implementing performance appraisal systems (Objective settings, mid-year and end-of-year performance assessments) and KPIs;

• Monitor performance management cycles and support departmental heads in conducting reviews;

• Provide support to staff on performance improvement and career development.

Compliance and Reporting

• Ensure compliance with recruitment procedures, regulatory requirements (e.g., Bank of Ghana, Data Protection Act), and other internal policies;

• Prepare HR reports as required;

• Support internal and external audits related to HR and training.

• Facilitate the renewal of legal documentations for expatriate staff (work/resident)

Employee Engagement

• Support initiatives to promote a positive and inclusive work culture;

• Coordinate employee engagement programs, wellness activities, and team-building events;

• Address employee welfare issues and support the implementation of retention strategies.

Personnel Records Management

• Maintain and update staff records (personal details, contracts, leaves, performance reviews);

• Ensure confidentiality of staff personal and professional information;

• Document investigations, meetings, and resolutions;

• Distribute internal communication (HR updates, policy changes, training notices etc);

• Perform other HR admin functions to support the department.

Payroll & Benefits Support

• Coordinate with the HRM and finance team to ensure accurate processing of salaries and other staff benefits.

• Assist staff with benefits enrollment and queries (health insurance, tier 3 contributions and withdrawals, welfare contributions and withdrawals etc.).

• Track absences, leaves, and overtime records.

Safeguarding responsibilities:

• Establish a safeguarding culture across all levels of the programme by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.

• Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.

• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

EXPERIENCE (Including sector/industry):

• Minimum of 3-5 years’ experience in a human resources role.

• Experience in the financial services or banking sector is highly preferred.

• In-depth knowledge of Ghana Labour Laws and HR best practices.

• Experience in training needs analysis, curriculum development, and adult learning principles.

KNOWLEDGE, SKILLS & COMPETENCIES:

• Strong interpersonal and communication skills.

• Excellent organizational and time management abilities.

• High level of integrity, confidentiality, and professionalism.

• Proficiency in Microsoft Office Suite.

• Ability to work under pressure and meet deadlines.

• Strong leadership and team management skills.

SPECIFIC EDUCATIONAL/PROFESSIONAL QUALIFICATION:

• Bachelor’s Degree Concentration / Major

• Professional HR certification (e.g., CHRMP, CIPD, SPHRM etc.) is an advantage Human Resource Management, Business Administration, Psychology or related field

How to Apply

All qualified and interested persons should send their cover letters and CVs along with photocopies of educational certificates to bgslhirings23@gmail.com by 20th August, 2026

FEMALES ARE ENCOURAGED TO APPLY