• Location: Tema Community 1

• Reports To: Group General Manager

About Yakumca

Yakumca Travel and Tour, a subsidiary of Proslet Group Limited is a fast-growing travel and tourism company committed to delivering world-class travel solutions to individuals, corporate organizations, educational institutions, and government agencies. Our services include airline ticketing, corporate travel management, visa assistance, study abroad consultancy, inbound and outbound tours, and destination management.

As we continue to expand our operations, we are seeking an experienced, innovative, and results-driven Travel & Tours Manager to lead our Travel & Tours Division and drive operational excellence, business growth, and exceptional customer experience.

Role Summary

The Travel & Tours Manager will provide strategic leadership and operational oversight for the company's travel and tourism business. The successful candidate will be responsible for managing airline ticketing operations, corporate travel services, visa and study abroad services, local and international tour operations, supplier relationships, customer experience, regulatory compliance, and business development initiatives.

This role requires a commercially minded professional with proven leadership capabilities, strong industry knowledge, and the ability to build a profitable and customer-focused travel business.

Key Responsibilities

Operations Management

• Lead and oversee all travel and tour operations to ensure efficient service delivery.

• Manage airline ticketing, hotel reservations, visa processing, travel insurance, airport transfers, study abroad services, and tour logistics.

• Ensure excellent customer experience across all service offerings.

• Develop and implement operational policies and standard operating procedures.

Business Development

• Develop innovative local and international tour packages.

• Drive sales and revenue growth through strategic marketing initiatives.

• Expand the company's corporate travel portfolio.

• Identify new business opportunities and strategic partnerships.

Stakeholder & Supplier Management

• Build and maintain strong relationships with airlines, embassies, hotels, educational institutions, destination management companies (DMCs), and other travel partners.

• Negotiate competitive commercial agreements with suppliers.

• Maintain strategic partnerships that enhance service delivery.

Leadership & Performance Management

• Lead, mentor, and supervise the Travel & Tours team.

• Set departmental KPIs and monitor performance.

• Foster a culture of professionalism, accountability, innovation, and customer excellence.

• Prepare periodic operational and management reports for the Group General Manager.

Compliance & Quality Assurance

• Ensure compliance with IATA standards and industry regulations.

• Maintain adherence to visa, immigration, airline, and tourism requirements.

• Implement quality assurance measures across all operations.

Qualifications & Experience

Essential Requirements

• Bachelor's Degree in Tourism, Hospitality Management, Business Administration, or a related field.

• Minimum of 5–8 years' relevant experience in travel and tourism operations.

• IATA Certification (Mandatory).

• Strong working knowledge of GDS platforms such as Amadeus, Sabre, or Galileo.

• Proven experience in managing travel operations and leading teams.

Skills & Competencies

• Strong leadership and people management skills

• Airline ticketing and GDS systems proficiency

• Corporate travel management

• Visa and study abroad processing

• Tour package development and pricing

• Business development and sales

• Supplier negotiation and contract management

• Financial and operational planning

• Excellent customer relationship management

• Strong communication, presentation, and negotiation skills

• High level of integrity and professionalism

• Excellent problem-solving and decision-making abilities

What We Offer

• Competitive remuneration package

• Career growth and leadership opportunities

• A collaborative and professional work environment

• Opportunity to shape and grow a dynamic travel business

How to Apply

Interested and qualified candidates should submit their Curriculum Vitae (CV) and a Cover Letter

• Subject: [Your Name] – Travel & Tours Manager

• Application Deadline: Applications will be reviewed on a rolling basis until the position is filled.